The
Sales Operations Manager, will work in conjunction with the Operations Director to Support, Enable and Drive Sales performance backed by Data.
About The Role
As our
Sales Operations Manager at Thomson Reuters, you will:
- Be accountable for supporting the Global Sales Organisation.
- Optimize sales and operational efficiency through process improvement, system enhancements and best practice sharing.
- Responsible for the ongoing training of new and existing users in Salesforce to drive user adoption.
- Engage and work with aligned teams ((Sales Support, GCO, Customer Success, Finance) to effectively achieve data needs and analysis results.
- Manage multiple concurrent projects, initiate, and drive projects to completion with minimal guidance.
- Assist the Sales Operations Director in understanding process bottlenecks and inconsistencies and implementing data enrichment processes to improve the sales team’s performance.
- Develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams.
- Partner with the Tech Lead to understand new capabilities available in Salesforce.
- Maintaining key relationships with sales management/sales team to enforce process and quality of data input.
Key Deliverables
- Salesforce dashboards that enable a single revenue view of the business for Sales and leadership and include agreed KPIs
- Partnership with finance on key account financial status
- Expertise in CRM/Order Management systems (e.g. Salesforce and P.io) and processes to guide Sales Leaders on team performance
- Key Messaging, Enablement & Training
- Workflow Enhancements - Fault Fix
- Work closely with Sales Support to ensure that Sales processes are being followed
Key Relationships:
Global Agency Sales Team, Sales Leadership Team, Global Customer Operations, Customer Admin, Customer Data Management team, Cross-SBUs Sales Enablement and Sales Process Specialist.
About You
To be our
Sales Operations Manager, you will likely have:
- In depth knowledge of diverse business functions and principles (e.g. Sales Excellence, GCO, Commercial policy, finance, Sales Admin, Technology etc.)
- Prior experience in business operations, sales or related experience, primarily in the area of project management and implementing process improvement.
- Data analysis and performance/operational metrics in a simple and digestible format.
- Work experience using and analyzing qualitative and quantitative data.
- Track record of developing strong working relationships with leaders and leading via influence
- Experience of working in a matrix environment and multiple stakeholder groups from different functions within a business.
- Managing senior stakeholder relationships and diverse virtual teams across a variety of locations.
- Proven success in delivering results, having a bias for action and translating strategy to implementation
- Strong process management skills and experience managing and improving complex projects/processes
- Ability to problem-solve and communicate issues to Capability Manager
Desired Skills:
- Data visualization tools knowledge preferred – such as Tableau and Power BI
- Experience with SaaS solutions/platforms
- Additional Languages are desirable
What’s in it For You?
Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:
- Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
