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Job Description
POSITION: Oracle CPQ and CX Consultant
DURATION: Long term
Location: Boston MA Hybrid
Job Description
Responsibilities:
- Oracle CPQ Implementation & Customization:
- Architect and implement custom Oracle CRM processes, optimizing workflows for client-specific configuration, sales, service and quoting needs.
- Provide strategic guidance on CRM and CPQ solutions, including product configuration, price book administration, and proposal development.
- Develop the required functionality in Oracle CX Sales modules and CPQ (Big Machines). Build Scalable Configurations.
- Redesign/Rebuild of all configurators for easy maintenance.
- Configuration and commerce performance improvement.
- Implement CPQ solutions with best code standards accounting for performance optimization.
- Oracle Subscription Management Implementation:
- Lead Oracle Subscription Cloud implementations, managing subscription lifecycles including configuration, pricing, renewals, and amendments.
- Automate processes and develop custom pricing models while improving reporting and analytics.
- Integrate Oracle Subscription Cloud with CRM and ERP systems for synchronized data.
- Support & Troubleshooting:
- Provide technical support for Oracle CX, CPQ implementations, troubleshooting issues and resolving user-reported bugs using the Jira ticketing system.
- Collaborate with functional teams to resolve configuration, pricing, and quoting process challenges.
- Deliver user training, increasing adoption and improving system performance.
- Monitor system performance, identify potential issues, and track resolutions through Jira.
- Expertise in troubleshooting/debugging issues and identifying/documenting the Root Cause Analysis (RCA).
- Quarterly CPQ Upgrade support and testing.
- Production Support
- Requirements & Design:
- Conduct requirements sessions with Sales/Finance and other IT teams.
- Documents requirements, create Design and collaborate with CRM and ERP technical teams.
- Implement Design/Work with external resources to complete the development and testing.
- Conduct Demos and User Training.
