Description
Position Overview
We are seeking a highly motivated and detail-oriented Sales Operations Analyst with a focus on CRM management to join our growing operations team. This role will be crucial in optimizing our sales processes, improving data integrity, and providing actionable insights to drive revenue. The ideal candidate takes pride in their work, wants to grow in their career, and possesses a strong understanding of sales operations principles, CRM best practices, and data analysis techniques.
Key Responsibility Areas
- Sales Compensation design and execution: effectively motivate the sales team and drive results that meet the organization’s objectives
- Customer Relationship Management (CRM) platform administration: ensure data accuracy and integrity, identify and implement process improvement within the CRM to enhance sales efficiency
- Directly support sales leadership: assess sales performance and effectiveness, establish and measure KPIs, and build reports in PowerBI to track these metrics
Specific Responsibilities
- Collaborate with internal stakeholders and sales personnel to optimize and improve on CRM set-up and workflows, implementing best practices and shaping platform to meet the needs of all users.
- Analyze sales data, prescription trends, and market share to evaluate the performance of our drug portfolio and sales team using PowerBI.
- Collaborate with the sales and marketing teams to measure the effectiveness of sales and marketing campaigns, including customer targeting and segmentation, ROI analysis, etc.
- Prepare detailed reports and presentations for senior management and sales team, highlighting market insights, potential opportunities, and strategic recommendations.
- Support the development and execution of strategic initiatives, working closely with cross-functional teams to ensure alignment with broader business objectives.
Key Competencies/Requirements
- Problem Solving: Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one’s knowledge and experience base, and calling on other references and resources as necessary.
- Passion: Evidences passion for the organization, our people, and the difference we make daily in improving the lives and health of people.
- Integrity: Demonstrates the highest commitment to integrity and showing respect for and value all individuals for their diverse backgrounds, experiences, styles, approaches and ideas.
- Empowerment: Finds opportunities to improve and extend their contribution to the organization and their teammates.
- Accountability: Assumes responsibility for successfully accomplishing work objectives and delivering business results; setting high standards of performance for self and others.
- Creativity: Explores and advances opportunities to develop novel solutions and approaches to the improvement of processes and services.
- Agility: Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems.
Preferred Qualifications
- Bachelor’s degree in business, economics or related area required.
- Minimum 2 years of experience in analytical or operations role
- A background in healthcare, life sciences, or pharmacy is highly desirable.
- Advanced proficiency in Excel and CRM software (e.g., Salesforce, Veeva) and experience with business intelligence tools (e.g., Tableau, Power BI).
- Ability to build and maintain automated dashboards and reports.
- Understanding of data modeling, cleansing, and transformation.
- Proficiency in SQL is highly desirable.
- An equivalent combination of education and experience will be considered.
Physical Requirements
- Occasional travel required (up to 10%)
Equal Employment Opportunity and Employment Eligibility
Mayne Pharma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Mayne Pharma also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Mayne Pharma is an E-Verify employer.
Any communication you receive from Mayne Pharma will never come from a personal email domain or chat service such as "gmail" or "Google Chat". All official communication from Mayne Pharma will be received from our company email domain - @maynepharma.com.
