Job Title:-Business Operations Support Analyst
Duration:- 12+ Months Contract (With Possibility of extension)
Location:- Montreal QC (Hybrid) Exper
i
ence supporting Trading Systems Fx tr
ading/ Forex / fixed income/money market products Able
to speak with users like traders to solve their issue. Job
D
escription: The C
lient Analyst ( "Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the ALMT area. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed " basis. MAIN
RESPONSIBILITIES Leve
l
1 and 2 Support Active
- monitoring of production activitiesPerfor
- m remediation steps when requiredInterf
- ace with external IT communities to resolve incidentsWork w
- ith development community for Level 3 incident escalationsLog wo
- rk and effort in support tracking application and work with team and management to reduce recurring issuesAvaila
ble for after-hours support activities, when necessary Chang
e and Request Management Respon
- sible and accountable for changes to the production environment for NAR applicationsWork w
- ith development community for release prioritizationEnsure
- that requests for change adhere to Group and Department PoliciesAvaila
- ble for after-hours and/or weekend change activities, when necessary Repo
r
ting & Special Projects Partic
- ipate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-releaseRegula
- r reporting to line manager for prioritization and escalationConduc
- t and participate in meetings with related communitiesPerfor
- m control result analysis and reporting and take up corrective actions as neededAs req
- uired, take up project management responsibilities for special projects REQU
I
REMENTS TRAIN
ING AND OCCUPATIONAL EXPERIENCE Suppo
r
- t role experience required ( >5 years' experience)Experi
- ence in Banking / Financial sector preferredKondor
- + / Integrity experience preferred, but not mandatory ESSEN
TIAL SPECIFIC REQUIREMENTS Strong
- database skills (Sybase, Oracle, MS SQL)Unix/L
- inux hands on experience with knowledge of day to day commandsWindow
- s servers hands on experienceScript
- ing experience (Shell, powershell, …_)Schedu
- ling tools (Autosys)Monito
- ring tools ( Geneos)Web ap
- plication skills (Apache Tomcat, IIS)Collab
- oration Frameworks (SharePoint) SKILL
S AND BEHAVIOURS Strong
- communication skills (written and verbal)Good organizational skillsBasic office software literacy (Microsoft Office, etc.)Professional attitude and good interpersonal behaviorAutonomy and adaptability; must be able to take initiative and be proactiveGlobal financial products knowledgeProject management skills, a plusGood team player
