JOB TITLE: Sales Operations Coordinator based in London or Budapest
REPORTING TO: SC Operations Sales Order Manager
RESPONSIBLE FOR: Supporting the delivery of the outbound supply chain
This role works at the heart of the business processing sales orders and invoices for our global customer base, working collaboratively with our partners to ensure orders are dispatched on time, accurately and within cost.
BACKGROUND:
The Omorovicza journey begins over 2,000 years ago, when the healing properties of Hungary’s thermal waters were discovered, and the first thermal baths were built.
The secret to why Hungarian thermal waters have such remarkable healing properties lies in the unique geological features of the region. Here the earth’s crust is thinner, so waters absorb beneficial minerals more effectively as they journey to the surface.
Miraculous healings led to the building of 1,000 thermal baths in Hungary, 100 in Budapest alone.
It was in Budapest, in the 1800’s, that the Omorovicza family built a beautiful thermal bath the Rácz Fürdo, on the site of an Ottoman bath, itself built in the 1560s on a medieval healing spring renowned for its curative properties.
And it was at the Rácz that Stephen and Margaret de Heinrich de Omorovicza first observed the revitalising effect of the healing waters on their skin.
Key Responsibilities
Customer Service Excellence:
- Provide Exceptional Customer Service: Serve as the primary point of contact for clients, ensuring their needs are met with professionalism, empathy, and efficiency. Address inquiries, resolve issues, and proactively anticipate and fulfil customer requirements.
- Efficient Order Processing: Manage the end-to-end process of customer orders, from receipt to invoicing, with meticulous attention to detail. Utilise company systems and procedures to ensure accurate and timely processing, aiming to exceed customer expectations for delivery times and order accuracy.
- Maximise On-Time Deliveries: Implement strategies to optimise order fulfilment processes, collaborating closely with internal teams and external partners such as suppliers and logistics providers. Prioritise and expedite orders as needed to meet or exceed delivery deadlines, minimising delays, and backorders.
- Communicate Open Sales Order Status and Availability: Regularly update clients on the status of their open sales orders and product availability, providing clarity on invoicing timelines.
Required Competencies / skills
- Customer Focus: Prioritise customer needs and strive for service excellence.
- Collaboration & Teamwork: Foster strong relationships, share knowledge, and cultivate a collaborative culture.
- Proactive Problem-Solving: Address issues proactively with a focus on customer satisfaction.
- Attention to Detail & Organisation: Ensure accuracy, strong organisational skills, and time management.
- Communication: Effective written and verbal communication with stakeholders.
- Flexibility & Adaptability: Adjust to changing needs and priorities.
- Technical Proficiency: Proficiency in Excel and Microsoft Office applications, preferably with experience of ERP solutions.
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