About Mad Mobile
Mad Mobile is an AI-first software development company revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experiences, streamline operations, and drive growth through cutting-edge technology. Based in Tampa, FL, we are a fast-growing organization committed to fostering a collaborative, dynamic, and inclusive culture that delivers exceptional value to our clients and employees.
Job Summary
The Director of Revenue Operations will be a strategic leader responsible for optimizing Mad Mobile’s revenue generation processes within the Restaurant division. Reporting to the EVP & General Manager, Restaurant, this role will focus on aligning and enhancing revenue-related workflows by collaborating closely with stakeholders across sales, marketing, customer success, onboarding, product, and finance teams. The Director will serve as a critical partner to these groups, driving efficiency, scalability, and data-driven decision-making for restaurant solutions, including the CAKE product. The ideal candidate is a collaborative leader with deep expertise in revenue operations, a passion for process optimization, and experience in the restaurant or technology sector.
Location: Must be based in or willing to relocate to Tampa, FL. This is an in-office role.
Key Responsibilities
- Revenue Process Optimization: Design and implement streamlined processes to align sales, marketing, customer success, and product teams, enhancing lead-to-close efficiency and revenue scalability.
- Stakeholder Collaboration: Partner with sales, marketing, customer success, product, and finance leaders to align strategies, ensuring seamless coordination across revenue-generating functions.
- Data & Analytics: Oversee revenue forecasting, pipeline analysis, and KPI reporting using tools like Salesforce or Tableau, providing actionable insights to stakeholders and leadership.
- Technology & Systems Management: Optimize the revenue tech stack (e.g., CRM, billing systems) to support integration and scalability, collaborating with IT and product teams to ensure alignment with business needs.
- Team Leadership: Lead and mentor a small revenue operations team, fostering a culture of collaboration, accountability, and continuous improvement.
- Sales Enablement: Support sales teams with tools, processes, and insights to improve pipeline velocity and deal closure rates, without directly managing sales.
- Market & Competitive Analysis: Work with marketing and product teams to analyze restaurant industry trends and competitors (e.g., Toast, TouchBistro), informing pricing and go-to-market strategies.
- Compliance & Efficiency: Ensure revenue processes comply with industry standards (e.g., PCI DSS) and support Mad Mobile’s growth objectives in the restaurant sector.
- Knowledge Transfer Support: Collaborate with stakeholders to facilitate knowledge transfer from the closing Sri Lanka office to US-based teams, ensuring operational continuity.
Qualifications
- Experience: 7+ years in revenue operations, sales operations, or a related role, with at least 3 years in a leadership position. Experience collaborating with sales, marketing, and customer success teams in the restaurant technology or SaaS industry is strongly preferred.
- Technical Skills: Proficiency in CRM platforms (e.g., Salesforce, HubSpot), analytics tools (e.g., Tableau, Excel), and revenue management systems. Familiarity with AI-driven tools is a plus.
- Leadership: Proven ability to lead small, high-performing teams and influence cross-functional stakeholders in a fast-paced, growth-oriented environment.
- Analytical Mindset: Strong data analysis and forecasting skills, with a track record of driving revenue efficiency through process improvements.
- Restaurant Industry Knowledge: Familiarity with restaurant sales cycles or software solutions (e.g., POS systems like CAKE) is highly desirable.
- Communication: Exceptional interpersonal and collaboration skills to build trust and alignment with diverse stakeholders, including senior leadership.
- Education: Bachelor’s degree in Business, Finance, Operations, or a related field. MBA or advanced degree is a plus.
Why Join Mad Mobile?
At Mad Mobile, you’ll drive transformative solutions that empower restaurants to thrive in a competitive market. As a Director of Revenue Operations, you’ll have the opportunity to shape our growth strategy, lead a dynamic team, and make a tangible impact in the restaurant technology space. Join us to be part of an AI-first company that values innovation, collaboration, and excellence.
What about the benefits you ask?
At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans – they kick in from day one. We're proud to offer market-leading benefits for medical, dental, and vision and cover a generous amount of your premiums. To make sure you're off to a great start, we even provide you with a $1000 HSA contribution (prorated based on your start date and split into two payments).
Additionally, we provide a 401(k) plan with a matching contribution of up to 6%, and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams.
EEOC Statement
Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.
