Job Summary
The CPQ Applications Representative works with the Director of Mobility Services to promote and achieve the purposes, goals, and objectives of the ASPPB Mobility Program. These duties include, but are not limited to, all stages of assigned Mobility Program application and request processing, communications with psychologists and member boards, report generation, and support to ASPPB Mobility Committee.
Principle Responsibilities
- Accurately process and maintain all professional credentials information pertaining to assigned Mobility Program applications.
- Identify and correct errors such as missing or incomplete data, incorrect values, etc.
- Complete Primary Source Verification activities.
- Handle inquiries about the ASPPB Mobility Program and respond to any “Contact Us” forms received from the ASPPB website.
- Generate and distribute regular application status reports.
- Assist with processing Closed Records Verification Service (CRVS) requests, as needed.
- Maintain Mobility Program filing systems.
- Assist in the preparation for ASPPB Mobility Committee meetings.
- Assist in the development and maintenance of the Mobility Program Frequently Asked Questions document.
- Provide back-up for processing the Examination for Professional Practice in Psychology (EPPP) score transfers resulting in generation of score reports to member boards.
- Process information pertaining to new CPQ applications and supplemental information, requests on behalf of CPQ holders, and application requests.
- Establishes CPQ applicant files daily to ensure licensure verification, Disciplinary Data System & NPDB check, verification of work experience, and educational standards.
- Maintain CPQ records by gathering licensure and disciplinary information, updated applicant information, and CPQ application status.
- Communicate daily with CPQ applicants and member boards as required in writing and by telephone.
- Participate with and assist committees, task forces, and workgroups, as needed.
- Assume other responsibilities as assigned.
Skills and Qualifications
- College degree preferred but not required.
- Previous administrative and/or customer service experience required.
- Excellent computer skills with knowledge of Adobe and Microsoft© Office applications (Word, Outlook, PowerPoint, Excel).
- Strong written and oral communication skills.
- Ability to effectively manage competing priorities in real-time and provide quality customer service with overall attention to detail and deadlines.
- Advanced organizational and time management skills.
- Dependable and adaptable to operate within a fast-paced work environment.
ADA Requirements/Compliance
Physical Demands:
Level 2: Requires sedentary work involving standing or walking for brief periods. Must be able to lift up to 15 lbs. at a time.
Unavoidable Hazards:
Level 1: The position is exposed to no unusual environmental hazards.
Sensory Requirements:
Level 1: The position requires normal visual acuity and field of vision, hearing, and speaking.
ASPPB is an Equal Opportunity Employer. ADA requires ASPPB to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations.
