Senior Business Operations and Strategy Analyst

Credit Karma • Full-time • Charlotte, NC, US • 4m ago

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC

The Business Operations team plays a pivotal role in this mission and solves some of Credit Karma's most important business problems. Business Operations leads are embedded within our verticals and collaborate with a cross-functional team to lead strategic initiatives that have a direct impact on our business. We drive operational discipline and clarity on performance to make verticals & Credit Karma successful at achieving our objectives. We are a team of highly-collaborative individuals that strive to enable financial progress for all of our members.

We're looking for a Senior Analyst to work closely with the leaders across the organization to help drive strategic initiatives and ensure operational excellence.

What you'll do:

Lead strategic and analytical projects and operationalize them to move the business forward
Deliver and communicate regular insights into industry trends and competitor landscape to company and vertical leadership teams
Collaborate closely with cross-functional teams to identify, understand and report on key business drivers, and deliver insights using rigorous analyses
Support the creation of materials and content for an executive and company-wide audiences
Collaborate with the team and leverage data to inform, develop, and iterate on business strategy
Partner with leaders across the organization to assist with the development of business cases and operational roadmaps
Partner with cross-functional leaders to identify opportunities to leverage the platform, learnings from other verticals, strategic partnerships and acquisitions to grow the business. In the event of an acquisition in the vertical, assist with due diligence, development of investment materials and drive acquisition integration

What's great about the role:

You’ll get to solve highly analytical and strategic problems and have a direct impact on the future of the Credit Karma product
The role is highly cross-functional, which means you get to work with Product, Business Development, Marketing, Data Science, Financial Planning & Analysis, Corporate Development, and Engineering
You'll get to work on Credit Karma’s fastest growing business units and have an outsized impact on its long-term trajectory
Your work will help us design better products, improve user experience, and inform overall business performance

What we are looking for:

3+ years of total work experience (5+ years preferred), 2+ years of which in management consulting, investment banking, business operations, corporate strategy or finance
BA/BS degree from an accredited college or university in Math, Economics, Finance, Business or a related field
Proficiency in Excel, Powerpoint and the Google Doc suite.

What we would like to see:

Strong analytical chops and ability to problem-solve and understand key drivers of the business
Excellent problem-solving skills and an ability to gather information, solve conceptual problems, and drive cross-functional execution
Excels in ambiguous environments: an ability to drive complex projects and develop processes with minimal guidance and oversight
Strong verbal and written communication skills across formats (email, slides, dashboards)
Comfort working on multiple high-priority projects concurrently, including with limited time and data
Proactive and passionate self-starting general athlete with bias towards action paired with strong organizational and documentation skills
Prior experience in financial services, payments or financial technology
Extremely detail oriented

Benefits at Credit Karma includes:

Medical and Dental Coverage
Retirement Plan
Commuter Benefits
Wellness perks
Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
Education Perks
Paid Gift Week in December

Pay Transparency Notice: Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base salary for this role is $141,026, plus equity and benefits.

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

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