Business Operations Coordinator
Deeside/Hybrid working
Working Monday to Friday 8.30-17.00 – 37.5 hours per week
£ competitive, plus excellent career development, discounted products and services and much more
We are currently seeking to recruit a Business Operations Co-ordinator to join our highly dedicated Business Operations team in Deeside. This position is a Hybrid working role. You will effectively bridge the gap between the Sales Teams, our Customers and Finance. Looking after a portfolio of Customers, the main areas of support are Price maintenance, Reporting, Customer Facing Buying Lists, including Admin support for a wide range of requests.
A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.
Pro-active and self-motivated, you will be highly IT literate, customer-focused, commercially astute and confident in your approach with both internal and external partners.
Key Accountabilities & Responsibilities
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Develop and maintain strong relationships, at Sector Manager level & with a portfolio of customers
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Attend customer and business meetings/calls
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Be a primary point of contact on customer and business queries
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Regularly engage with Sector Managers to discuss actions in support of both business and customer activities
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Work pro-actively to improve the customer experience
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Produce regular sales, product, pricing, and delivery reports
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Maintain Pricing, Buying Lists, Product Substitutions & Discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing
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Alignment of internal buying lists with customers/3rd party ordering systems
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Identifying & correct IMS issues for ESI customers
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Update promotional pricing activity
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Order and organise sales and promotional samples
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Provide buddy cover when required
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Work with Sector Manager to set up nominated lines
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Assisting with product recalls, collating allergen information & customer allocations
Knowledge, Skills & Experience
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Highly IT literate - MS Office (Excel)
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Experience working in a fast moving, pressurised team environment
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Commercial awareness
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Customer focused
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Good team player
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Effective communicator
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Able to prioritise workloads and work well under pressure
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Attention to detail
