A Sales Operations Management Coordinator in the food industry manages sales-related administrative and operational tasks to support the sales team and ensure smooth sales processes . This role involves coordinating orders, managing customer data, and facilitating communication between sales, operations, and other departments. They also contribute to sales strategy, reporting, and process improvement.
Key Responsibilities:
- Order Management and Processing: Receiving, processing, and tracking sales orders, ensuring accuracy and timely delivery.
- Customer Relationship Management: Maintaining and updating customer information, handling inquiries, and resolving issues.
- Sales Support: Preparing sales reports, presentations, and other documentation for the sales team.
- Communication: Facilitating communication between the sales team, other departments (e.g., logistics, finance), and customers.
- Inventory Management: Monitoring stock levels, coordinating with procurement and warehouse teams, and managing product information.
- Data Analysis: Analyzing sales data to identify trends, track performance, and support decision-making.
- Process Improvement: Identifying areas for improvement in sales processes and contributing to the implementation of new systems or strategies.
- Sales Strategy Support: Assisting with the development and execution of sales strategies.
- Compliance: Ensuring adherence to company policies and procedures, including food safety guidelines.
- General Administration: Performing various administrative tasks to support the sales team.
Skills and Qualifications:
- Strong organizational and time management skills: Essential for managing multiple tasks and deadlines.
- Excellent communication and interpersonal skills: Needed for interacting with customers, colleagues, and other stakeholders.
- Proficiency in relevant software and systems: Including CRM platforms, order management systems, and Microsoft Office Suite.
- Attention to detail: Accuracy is crucial in sales operations.
- Problem-solving skills: To resolve issues and improve processes.
- Knowledge of sales processes and best practices: Beneficial for supporting the sales team effectively.
- Familiarity with the food industry: Understanding of food safety regulations, product knowledge, and industry trends is helpful.
