About Us:
At TechMDinc we use technology to craft magical experiences. As an Audio/Video/Controls design and production firm working with the leading names in the themed entertainment industry, we design audio, video, and computer control systems, as well as provide professional engineering support to our clients. We are recognized as a world leader in technology applications for theme parks, brand homes, museums, stadiums, and performance venues.
We are passionate about telling stories using cutting-edge technology, our curiosity fosters innovation, and our dedication to excellence earns the trust of customers, end-users, and teammates. Our amazing team of very talented and creative people is driven to deliver exceptional results, time and time again. We are looking forward to welcoming new team members who will share our commitment and our joint values of Trust, Passion, Innovation, Collaboration and Dedication to Excellence.
Overview
We are seeking a detail-oriented and highly organized Sales Operations Associate with 2-3 years sales operations experience to streamline our engineer-to-order (ETO) sales process. This role enables technical teams and leadership to focus on customer engagement and solution design by managing proposals, documentation, and follow-ups with precision and consistency. Key responsibilities include preparing proposals, maintaining CRM data, coordinating schedules, and ensuring timely delivery of customer-facing materials. This is a full-time role, and it reports directly to the President.
Key Responsibilities
Proposal & Quote Management
- Draft, edit, and format proposals using standardized templates.
- Insert technical inputs, scope details, and pricing provided by engineers/leadership.
- Maintain version control and ensure timely delivery of proposals.
Sales Administration
- Maintain CRM data accuracy (contacts, opportunities, pipeline status).
- Track deadlines, follow-ups, and ensure no leads or opportunities are dropped.
- Generate weekly pipeline and sales activity reports for management.
Customer Coordination
- Schedule discovery calls, proposal reviews, and follow-up meetings for technical leads and leadership.
- Act as first point of contact for inbound inquiries (basic qualification before handing off).
Cross-Functional Support
- Work closely with engineers and project managers to gather required inputs for proposals.
- Coordinate with marketing (in-house or external) to ensure leads are captured and routed into the pipeline.
Process Improvement
- Maintain and refine sales templates, checklists, and tools to ensure efficiency and consistency.
- Identify bottlenecks in the sales workflow and suggest improvements.
Qualifications
- Bachelor’s degree in business, communications, or related field (or equivalent experience).
- 2+ years of experience in a sales support, proposals, or administrative role (experience in ETO, manufacturing, or technical services a plus).
- Strong writing, formatting, and organizational skills. Candidates will need to provide a writing sample of a technical sales proposal
- Proficiency with CRM systems (e.g., HubSpot, Salesforce, or similar).
- Comfort working with technical staff and translating inputs into client-ready documents.
- Experience working in project management and database tools (QuickBase and Wrike experience a plus)
- High attention to detail, accuracy, and follow-through.
- Ability to manage multiple priorities in a fast-paced environment.
Job Type: Full-time
Pay: $60,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
