About the Role
As the Performance Lead for our Delivery Sales Centre (DSC) in EMEA, you'll play a pivotal role in bringing Uber's global DSC strategy to life across diverse country markets. You'll act as the connective tissue between global initiatives and local execution-ensuring our restaurant acquisition and growth efforts are adapted to regional realities, operationally sound, and delivering impact at scale.
This role is ideal for someone who thrives in fast-paced, matrixed environments and is passionate about translating strategy into execution. You'll be driving measurable outcomes across BPO-led teams while shaping the future of how Uber Eats grows its merchant base in EMEA.
What You'll Do
- Drive Local Strategy Execution Adapt and implement the EMEA DSC strategy to align with country-specific business priorities, commercial dynamics, and regulatory environments.
- Lead BPO Performance & Partner Management Oversee and coach external BPO sales teams across multiple geographies, ensuring consistent delivery against acquisition, onboarding, and retention KPIs.
- Own GMV Growth for SMB Segment Take full ownership of DSC-driven Gross Merchandise Volume (GMV) performance in your countries. Diagnose challenges, uncover opportunities, and proactively drive performance improvement.
- Lead Go-To-Market Execution Design and launch new DSC initiatives in coordination with cross-functional stakeholders. Ensure timely rollout, fast feedback loops, and scalable impact.
- Leverage Data to Optimize Sales Outcomes Analyze funnel metrics to improve conversion, identify performance levers, and enable coaching at the BPO and team lead level.
- Foster Cross-Functional Alignment Act as the primary DSC representative for local Ops, Sales, and Marketing teams. Build a strong two-way communication flow between central DSC leadership and in-country teams.
What You'll Need
- Proven Sales Leadership Experience leading high-velocity sales operations or BPO-led teams, ideally in a tech, platform, or marketplace business.
- Strong Analytical Acumen Ability to turn data into actionable insights. Familiarity with funnel diagnostics, sales ops, and continuous performance improvement.
- Stakeholder Influence Adept at working cross-functionally with senior leaders, aligning diverse stakeholders toward shared goals.
- Execution-Oriented Mindset Comfortable navigating ambiguity and balancing strategic direction with day-to-day operational excellence.
- Program Management Skills Experience leading complex, multi-country rollouts of commercial or sales programs is a plus.
- Communication Excellence Able to clearly articulate priorities, influence decision-makers, and inspire action across internal and external teams.
What Success Looks Like
- Regional DSC programs consistently hit or exceed GMV targets
- BPO teams deliver sustained performance across acquisition, onboarding, and retention KPIs
- Local teams feel empowered and supported by central DSC initiatives
- Scalable playbooks and performance levers are adopted across countries
- EMEA's SMB restaurant growth is accelerated through structured, data-backed execution
Why Join Uber?
At Uber, we move the real world. Your work will directly impact restaurants and communities across EMEA, powering real economic opportunities.
You'll collaborate with a diverse team of passionate, sharp thinkers who are all-in on solving big challenges-and you'll grow fast doing it. Whether you're launching new programs or transforming BPO sales execution, your work will be career-defining.
Join us and grow with the challenge. Learn more about our benefits here: Uber Benefits
