Job Profile
The Business Operations Analyst plays a pivotal role in shaping the future success of our business by supporting various reporting and data analytics requests. This position supports all Operations related data/business analysis, gathers information from multiple sources, analyzes the information, and combines it into reports and presentations. This person will track and report pertinent metrics related to sales and operations performance and productivity, including reporting specific findings related to prepared / published data.
Responsibilities
- Support development and monitoring of KPI?s and SLA?s.
- Coordinate monthly Flash report.
- Assist with preparation of various versions of daily, weekly, and monthly reporting requirements.
- Provide executive management report and data presentation support.
- Collaborate with cross-functional teams to map, implement, and refine processes.
- Identify improvement opportunities based on prepared data and reporting
- Proactively research industry trends and best practices.
- Provide general support for data analysis and report tool training.
- Ad hoc business analysis on a project basis.
Requirements/Key Experiences
- 3+ years of Business Operations experience
- Strong proven experience with Business Intelligence systems such as PowerBI and Tableau
- PC experience in Windows environment required, Advanced Excel knowledge necessary
- Excellent verbal and written communication skills
- Ability to prioritize and complete multiple projects simultaneously, gather and organize data into efficient reporting tools
- Exceptional time management and follow-up.
- High accuracy driven
- Must be detail oriented and capable of multi-tasking large volumes of work.
