LHH Recruitment Solutions is seeking a Sales Support Operations Specialist at our manufacturing client in Herndon, VA. The ideal candidate is a highly organized, detail-oriented team player who will support sales team members with account setup order processing, billing issues shipping escalations and associated customer-related assistance as needed.
Description
The Sales Operations Specialist plays a key role in approving and processing accurate orders in a timely manner. This position will serve as the primary contact for internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Develop detailed knowledge of order process management for Skybitz solutions
- Process orders new and replacement for customers internal and external as required
- Assist operations with order adjustments as needed
- Work with the sales organization to ensure data accuracy in Salesforce.com
- Support sales team members with account setup order processing, billing issues shipping escalations and associated customer-related assistance as needed.
- Sales Force CRM management changes to records fields workflows validation reports
- Review and maintain contract accuracy to include ordering changes to contract trial conversion and reactivations
- Monitor multiple email inboxes and respond within a timely manner
- Other projects and assignments as required
EXPERIENCE/REQUIREMENTS:
- Experience with Customer Relationship Management CRM applications
- Associate degree or equivalent professional experience in Accounting Finance Operations or Project Management
- 2 years of professional experience
- Strong written and oral communication skills
- Proficient with MS Office Suite Excel Word Access Outlook
- Ability to multitask in fast-paced environment Preferred Skills Abilities Knowledge
- Experience with Sales Force and Great Plains ERP system
- Order processing customer support and billing experience
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
