Enablement Program Manager
6+ Months (Possible Extension)
Fully REMOTE
Job Details:-
About the client:
We are based in San Francisco, California, A trusted community marketplace for people to list, Client and book unique accommodations from around the world - Online or from a mobile phone or tablet.
Whether an apartment for a night, a castle for a week, or a villa for a month, We connect people to unique travel experiences, at any price point, And with world-class customer service and a growing number of users
The Revenue Operations team plays a vital role in furthering our mission by representing and advocating for our hosts
This role is primarily responsible for working closely with the Director of Program & Business Operations to support our field teams working on Community Powered Growth levers.
You will support various growth programs like our Ask a Superhost program and our Co Hosting program to ensure that they are deployed successfully in the field.
Not only will you be responsible for enabling the Community Powered Growth teams in the field, you will also help them enable our host communities.
As the Enablement Manager, you will partner with global Community Powered Growth and Community Engagement team leaders, as well as cross functional partners, on multiple initiatives to drive Host growth and success.
You should be comfortable with a variety of go to market strategy definitions and execution, familiar with sales methodologies, best practices, sales metrics and cycles and supporting the day to day of the Field Sales Team and business priorities.
RESPONSIBILITIES:
- Work with leadership to develop, execute, optimize and assess enablement programs for the Community Growth & Engagement teams, and the hosts we support globally.
- Develop and deliver onboarding and training programs for Community Powered Growth and Engagement teams globally.
- Partner with relevant cross functional stakeholders to facilitate content creation and coordinate educational content for ongoing training relevant to the Community Manager role.
- Develop a toolkit of materials include eLearning, participation guides, worksheets, email templates and videos to support relevant initiatives
- Launch and manage Highspot (content management system) for Community Managers
- Ongoing management of program trainings and documentation
- Gather and implement feedback from Community field teams to continuously iterate on the enablement strategy
#TB_EN 
