Company Overview:
Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant’s revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback.
Job Summary:
We are seeking a strategic and hands-on Director of Revenue Operations to align and streamline our sales, marketing, and customer success functions. This leader will own our revenue technology stack, drive data-driven decision-making, and implement scalable processes that accelerate revenue growth and maximize profitability. You will serve as a key partner to executive leadership and go-to-market (GTM) teams, translating high-level business objectives into operational strategies and execution plans.
Key Responsibilities:
- Strategic Leadership: Develop and execute the comprehensive RevOps strategy, ensuring alignment across all revenue-generating departments
- Process Optimization:Design, implement, and continuously improve end-to-end revenue processes, including lead management, pipeline management, forecasting, and account handoffs
- Systems and Technology Management: Own, evaluate, and optimize the GTM technology stack (e.g., CRM, marketing automation, sales enablement), ensuring seamless integration and data flow
- Data, Analytics, and Forecasting: Define and track key performance indicators (KPIs), build comprehensive reporting and dashboards, and deliver actionable insights to drive strategic decisions. Lead the revenue forecasting and planning processes to ensure accuracy
- Cross-Functional Collaboration: Partner with senior leaders across Sales, Marketing, Customer Success, and Finance to ensure operational alignment and facilitate effective communication
- Sales Enablement: Support the creation and maintenance of sales enablement resources, playbooks, and training programs to increase GTM team productivity
- Change Management: Drive adoption of new processes and tools through effective communication, training, and stakeholder management.
Qualifications:
- 5+ years of progressive experience in revenue operations, sales operations, or a similar strategic operational role, with at least 2+ years in a leadership capacity
- Proven track record of success in a B2B SaaS environment, with experience scaling operations during periods of high growth
- Advanced proficiency with CRM systems (e.g., Salesforce, HubSpot), marketing automation platforms (e.g., Marketo), and BI tools (e.g., Tableau, Looker)
- Exceptional analytical, problem-solving, and strategic thinking skills, with the ability to translate complex data into clear recommendations
- Excellent leadership, communication, and interpersonal skills, capable of influencing stakeholders at all levels
What You will Get:
- A team of hardworking tenured Account Executives and SDRs, with demonstrated performance
- Massive tech budget
- Mentorship from C level revenue leadership
Must haves:
- Extremely analytical and has a deep focus on building and executing on systems
- Ability to build world class systems and processes from the ground up
- Processes for weekly reviews, increasing sales team efficiency, sales enablement, and data analysis for the purpose of improving workflows and performance
