Senior Business Operations & Analytics Manager

SINGAPORE TELECOMMUNICATIONS LIMITED • Full-time • Singapore • 3m ago

Lead strategic business planning, budgeting, and forecasting activities with ESP and Finance.
Develop and maintain forecasting models, including scenario planning and sensitivity analysis.
Conduct accounts receivable ageing analysis for collectability tracking and cashflow visibility.
Perform monthly OPEX/CAPEX variance analysis with Finance and executives, highlighting risks and proposing corrective actions.
Prepare business performance dashboards and BPR reports for management review.
Facilitate the monthly ESP Operations Review and consolidate MD review deck inputs.
Review and streamline operational processes across business units to improve efficiency and governance.
Manage selected strategic or cost optimisation projects and monitor cost pool performance.
Oversee the SOW with Infosys, auditing outsourced deliverables to ensure compliance.
Collate key business insights and provide recommendations to support sales growth and operational effectiveness.
Establish PMO governance frameworks for ICT bespoke projects, including compliance with organisational policies.
Manage project-specific P&L and ensure transparent reporting.
Administer and maintain SharePoint repositories for documentation, version control, and compliance. Track project KPIs, milestones, and risks, and prepare reporting for steering committees.

Skills for Success:

Bachelor’s degree in business, Finance, Analytics, or related field
6–10 years in Sales Operations, Business Analytics, or Financial Planning & Analysis
Financial planning, budgeting, and variance analysis.
Business analytics and dashboard reporting (Excel, BI tools).
Project governance and PMO practices.
(Additional) Experience with SharePoint administration, P&L ownership, vendor auditing.
Good to have Professional certifications in CFA, PMP or Lean Six Sigma.

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