Hollingsworth & Vose is seeking a Sales Operations Analyst to join our newly formed Sales Operations team who is highly analytical, detail-oriented, and passionate about operational excellence. This role is pivotal in supporting our Commercial organization by providing accurate reporting and insight into our sales and service metrics. The ideal candidate thrives in a fast-paced environment, has a strong work ethic, and can balance multiple priorities while delivering exceptional results.
- Track, analyze, and report on key performance indicators (KPIs) such as sales, order rates, pipeline progression, customer service metrics, and complaints to support the global commercial team, plus identify trends and areas for improvement
- Provide insight into sales trends and performance metrics to drive informed decision-making and to support best-in-class meeting preparation and follow through.
- Support leadership with dashboards and insights for strategic decision making
- Act as CRM data steward to proactively monitor and drive CRM system clean up efforts to ensure quality and data accuracy of supporting sales data.
- Utilize Power BI, Excel, and other data reporting tools and features to enhance report functionality and user experience
- Assist in the development and execution of operational strategies, reports, and technology that align with overall business objectives
- Proactively recommend changes and support the implementation of new processes and tools.
- Work closely with commercial team leaders to understand their objectives, challenges, and reporting needs.
- Provide support for ad hoc reporting requests to assist with customer meetings, as well as specific projects or initiatives.
- Act as the point of contact for reporting inquiries and support various teams in understanding and leveraging data.
- Conduct data analysis to identify trends, inefficiencies, and opportunities for operational enhancement, and present insights and recommendations based on findings
- Manage assigned projects to drive increased operational efficiency as needed
- Collaborate on enhancements to sales tools (e.g., CRM) and overall process
- Comfortable operating in a lean team structure with the ability to balance multiple competing priorities and execute.
- Strong communication and interpersonal skills to collaborate effectively cross functionally.
Requirements
- Bachelor’s degree with 2 years of experience in a similar analytics-based role or 4 years of experience within a critical thinking field (economics, finance, accounting, engineering, operations, etc.)
- Sharp analytical skills and an “insight-ready” mindset to not just report the data but also generate insights and provide business recommendations.
- Ability to build strong relationships with a broad set of stakeholders
- Experience in program management, and comfort multitasking and prioritizing in a fast-paced environment.
- Self-starter who can work independently with minimal supervision.
- Exceptional problem-solver, with a demonstrated ability to analyze complex problems and develop solutions.
- Adept with and quick to learn tools to analyze data including PowerBI, Excel, and CRM based analytics tools.
- Ability to present fresh ideas without a fear of challenging the status quo.
- Previous sales and/or customer-facing experience helpful
- Understanding of sales, demand management, forecasting, and customer service processes preferred.
Hollingsworth & Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
