Business Operations Analyst

TALENT Software Services • Full-time • Alpharetta, GA, US • $45 - $51 / hour • 7m ago

Are you an experienced Business Operations Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Business Operations Analyst to work at their company in Alpharetta, GA.

Position Summary: Join our team in Alpharetta, GA, a vibrant city known for its thriving business community and high quality of life. This is an exciting opportunity to work in a dynamic environment where innovation and collaboration are at the forefront. The OnBase Business Application Analyst is responsible for the design, configuration, support, and optimization of the OnBase enterprise content management (ECM) system. This role serves as a liaison between IT and business units, ensuring that OnBase solutions align with organizational workflows and compliance standards. Analysts play a key role in enhancing document management, workflow automation, and system integration to improve operational efficiency.

Primary Responsibilities/Accountabilities:

Develop, configure, and maintain OnBase Solutions (Processor Models, Workflow, Unity)
Analyze business processes and pursue application improvements
Troubleshoot and resolve system issues and user-reported problems
Collaborate with peers and infrastructure teams to optimize workflows
Maintain security protocols and compliance standards under our application umbrella
Document processes and provide technical support for application systems
Analyze and improve delivery performance using relevant tools and metrics
Maintain on-call availability to respond to application inquiries; must be flexible and available with the scheduling

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field (preferred)
10 years of experience with OnBase administration and development
Proficiency in SQL, scripting, and understanding of databases
Monitoring Dynatrace, Splunk, and Moogsoft skills
Experience with Ticketed/Projects ServiceNow, Clarity
Ability to troubleshoot technical issues and work collaboratively with cross-functional teams
Excellent communication and problem-solving skills