Intern, Business Operations

Flo Energy Singapore Pte. Ltd. • Singapore • 3w ago

We are looking for an enthusiastic, results-oriented Business Operations Intern to join our Operations team. A hands-on individual that is energetic and keen to deliver a stellar customer experience for a fast-growing electricity retailer.

Internship

"It's surely our responsibility to do everything within our power to create a planet that provides a home not just for us, but for all life on Earth."

David Attenborough

About Flo

Hi, we’re Flo, and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.

We do that by making clean energy as cheap as conventional energy, investing in smart technology to reduce our operating costs and passing the savings to our members. And yes, it's not impossible.

We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for!

What you will be doing:

Manage day to day business processes using Salesforce and other tools applicable
Act as the first point of contact to liaise with internal teams and external partners and SP for customer account related tasks
Follow through on customer issues, monitoring and continuously improve customer experience and maintain seamless collaboration with sales and our internal teams
Work with SP Services on account-related matters such as account opening, contestability application, novations and relocations, etc.
Go above and beyond to deliver a stellar customer experience
Inspire others to deliver excellent customer service
Manage any other ad-hoc operations projects

You will be a good candidate if you have:

Knowledge of appropriate usage of Salesforce, other CRM tools and comfortable in learning new tools when required
Eagerness and sincerity to help resolve customer issues
Excellent written and verbal communication skills
Great attention to detail, strong priority management and ability to maintain accuracy and speed
Strong interpersonal and management skills to collaborate and create excitement through value addition
Strong integrity and work ethics
Ability to excel independently with a strong sense of ownership
Interest in renewable energy

Extra points if you:

Have relevant exposure to the energy market
Possess a basic understanding of cross-functional processes and financial concepts related to sales and cost to serve
Creative thinking ability with proven problem-solving skills
Is tech-savvy

Culture and benefits:

Get involved in product development from the ground up to chart the future of Flo
Work in an open-minded and dynamic environment with a talented team

Equal Opportunity Employer Statement

We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation. We are dedicated to creating a work environment where everyone is treated with respect and dignity, and where all employees have the opportunity to reach their full potential. We believe each individual's uniqueness is invaluable and helps make our company better.