Job Description
For over 160 years, the University of Washington has been a hub for learning, innovation, problem solving and community building. Supporting this legacy and important public mission — with the goal of making the UW the world’s greatest public university, as measured by positive impact — guides everything we do in University Advancement. Bringing together development; alumni and stakeholder engagement; marketing and communications; and advancement operations, we advance the UW’s impact by developing meaningful connections that foster pride, advocacy and philanthropic support.
The Advancement Operations team empowers University Advancement to achieve and sustain its mission and vision. This starts with creating a culture of belonging within our organization that values the diverse experiences and expertise of our team members, allowing everyone to thrive and to contribute their unique talents as we strive to achieve our shared goals.
The Information Management team has an exciting opening for a Business Applications Service Analyst. This is a full-time, permanent position.
The Business Applications Service Analyst helps maximize the adoption and informed usage of major enterprise business applications across University Advancement. The Analyst oversees both the daily operations of mission-critical line-of-business applications and their successful integration with Advancement data stores and teams’ strategies. This position requires mastery of key systems with a rich understanding of our underlying Microsoft infrastructure (CRM, Power Platform, Dataverse, Fabric, CoPilot) and Advancement acumen to meet our end-users where they are.
What You Will Do
Customer-Facing Support
- Collaborate with a cross-functional central support team to monitor and triage incoming customer service requests through a centralized ticketing system.
- Manage a dynamic queue of requests varying in complexity and urgency.
- Assess, respond to and escalate issues efficiently while balancing end-user needs with established best practices.
- Develop and maintain knowledge base content for both end-users and internal staff.
Application Administration, Integration and Extension
- Collaborate with an integrated IT support team, including HelpDesk, training and change management staff, to ensure the effective delivery of application services and capabilities.
- Oversee the administration of key tools that support user account provisioning, security roles and system customization.
- Maintain up-to-date knowledge of industry trends, peer institution practices and opportunities for innovation and system improvement.
- Serve as a subject-matter expert by leveraging the Microsoft Power Platform to extend system capabilities and integrate business applications with centralized data stores, line-of-business systems and reporting tools.
Team Liaison Work
- Act as a liaison between Advancement’s technical and nontechnical staff to support clear communication and alignment on goals and requirements.
- Translate business needs into technical requirements to inform decision-making and project execution.
- Provide on-site technical support for major University events and key Advancement activities involving critical systems and processes.
Other duties as assigned.
Minimum Requirements: Bachelor's degree in related field AND at least three years of experience as a product or service owner or similar role.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
What You Bring
- Demonstrated ability to utilize industry-standard tools to develop integrations, manage applications and manipulate data in a SQL environment.
- Deep understanding of at least one of the following technology sets:
- Microsoft Power Platform (Power Automate, Power Apps, Power Pages, Copilot Studio)
- Managing data interactions via APIs
- Data Manipulation (such as SQL, Python, R or others)
- Ability to work independently and manage priorities with minimal supervision.
- Demonstrated experience supporting a range of stakeholders, including both technical and nontechnical teams, with a customer service mindset.
- Strong communication skills with the ability to tailor messages effectively for various audiences.
What You Can Expect
- Hybrid schedule with at least two days in the office at the UW Tower.
- Cubicle/Open workspace environment which may result in additional or higher levels of noise and visual distractions.
- Serve as on-site or virtual technical support during organizational meetings and events, as required.
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Compensation, Benefits And Position Details
Pay Range Minimum:
$76,008.00 annual
Pay Range Maximum
$80,340.00 annual
Benefits
Other Compensation:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent)
100.00%
Union/Bargaining Unit
Not Applicable
About The UW
Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
