We create powerful, simple and reliable technology for demanding divers.
We are a world leader in the design and manufacture of computers for all types of divers, offering products which are powerful, simple and reliable. We take pride in our corporate culture of high energy excellence, with self-managed professionals who thrive in delivering results, and welcome team players to join us in our journey!
We provide a culture that embraces innovation, passion and performance excellence. We are growing fast and offer professional growth opportunities and a dynamic, informal, and engaging workplace. Join our team and enjoy an inspiring environment where challenging and interesting work is part of daily life. We live our brand and being located on the BC coast where we have the Pacific Ocean on our doorstep, we regularly enjoy staff dives using our tech in the local waters. We invite you to check us out at www.shearwater.com.
Job Summary
The Sales Operations & Systems Coordinator supports the growth and efficiency of the Sales Operations team by combining inside sales, system administration, and dealer support. This role ensures seamless workflows and data accuracy across Shopify B2B, Business Central, and CRM systems, while providing excellent service to our dealer network.
The ideal candidate has experience in wholesale or B2B account management, thrives in a fast-paced, detail-focused environment, and is committed to building scalable processes that improve dealer experience, data integrity, and operational performance.
Responsibilities and Duties
1. Systems Management, Data Integration & Continuous Improvement (30%)
- Support and enhance workflows across Shopify B2B, Business Central, and CRM platforms.
- Collaborate with cross-functional teams such as Marketing, Logistics, IT, Finance, and Production to align communication and workflows.
- Test and document system updates; maintain SOPs, training materials, and process documentation.
- Support sales initiatives including dashboards, lead tracking, and pipeline visibility.
- Identify and recommend logistics and shipping workflow improvements using system tools (e.g., Pacejet, carrier automation, export tools).
2. Dealer Support & Inside Sales (30%)
- Provide professional dealer support via phone, email, and Zendesk.
- Resolve product, order, and logistics inquiries with proactive solutions.
- Assist with dealer onboarding, new account setup, and opportunity management.
- Identify upsell and cross-sell opportunities and support general sales forecasting through order insights.
3. Order Management & Logistics Coordination (40%)
- Receive, prioritize, and process dealer orders using Shopify B2B and Zendesk.
- Provide timely order confirmations, shipping updates, and lead-time communication.
- Validate pricing, product codes, and payment status to maintain system accuracy.
- Reconcile Shopify/Stripe transactions and verify payments prior to order release.
- Process returns, issue credits, and support AR reporting with Finance.
- Liaise with carriers (e.g., DHL, FedEx) and ensure accuracy of export documentation, HS codes, and shipment tracking.
- Monitor shipments, resolve delivery issues, and escalate carrier concerns when required.
What You Bring
Must-Have Qualifications
- 3–5 years in Sales Operations, Inside Sales, or Dealer Support (wholesale, manufacturing, or B2B).
- Experience with process improvement and/or systems integration.
- Hands-on experience with Shopify B2B, ERP systems (Business Central), and CRM tools.
- Strong attention to detail, communication, organization, and multitasking abilities.
- Proficiency in Excel and comfort with support platforms such as Zendesk.
- Customer-service experience with strong collaboration and financial/business acumen.
- Must reside in the GVA area. Hybrid work flexibility available.
Nice-to Have Qualifications:
- Experience with EDI systems.
- Dive industry exposure or interest.
- Background in wholesale account management or B2B sales.
- Knowledge of seasonal demand planning or inventory forecasting.
- Experience with additional eCommerce platforms (e.g., NuOrder).
Salary Range
Career Band 1: $41,600- 70,000/ year
Benefits
These are some of the benefits Shearwater employees enjoy:
- Flex time and Hybrid work site arrangements for most professional staff.
- Company paid Life, AD&D, Dental, Extended Health, EAP Plan + Health Spending Account.
- Competitive vacation allowance.
- Group RSP with company matching contributions.
- 5 personal days per calendar year (paid out if not used).
- Diving – open water ticket, dry suit and advanced training company paid.
- Bonuses based on successful annual financial performance of the company
- 10 minute tenant shuttle (or bus) from Skytrain and local Parking available
Ready to dive deeper? To apply, please answer the questions and submit your resume & cover letter!!
Shearwater Research is a privately held, ISO 9001:2015 certified, world leader in the field of dive computers for serious divers. Based in Richmond, British Columbia, we have dealers in over 70 countries and service centers in Canada, USA, UK, New Zealand, Thailand, and France.
Shearwater Research is an equal opportunity employer. If you are contacted regarding the position, please advise the member of our recruiting team of any accommodation measures you may require during our selection process. Information received relating to the accommodation needs of applicants will be addressed confidentially.
Job Types: Full-time, Permanent
Pay: $41,600.00-$70,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Application question(s):
- What's your experience working with software vendors to solve a technical systems problem for your department?
- How were you able to coordinate a complicated customer order between internal departments
Work Location: Hybrid remote in Richmond, BC V6X 2W7
