Job Description: Business Operations Manager / Analyst / Specialist
Position Overview
We are seeking a seasoned Business Operations professional with 8–15 years of experience in managing and optimizing end-to-end operations. The ideal candidate will bring expertise from Pharma, E-commerce, or Retail industries, with a proven track record in process excellence, compliance, internal stakeholder management, and P&L ownership. This role requires a strategic leader who can balance operational detail with financial accountability, driving efficiency and growth across the organization.
Key Responsibilities
- Operational Strategy & Execution
- Lead and oversee end-to-end business operations, including supply chain, vendor management, compliance, and customer service.
- Design and implement process improvement initiatives to enhance efficiency and reduce costs.
- Align operational workflows with organizational goals and industry best practices.
- P&L Management
- Own and manage business unit P&L, ensuring profitability, cost optimization, and revenue growth.
- Monitor financial performance, prepare variance analyses, and recommend corrective actions.
- Collaborate with finance teams to align operational decisions with budgetary and financial goals.
- Data & Performance Management
- Analyze operational data to identify trends, risks, and opportunities.
- Build dashboards and reports for KPI tracking, forecasting, and decision-making.
- Drive ROI-focused initiatives across projects.
- Compliance & Risk Management
- Ensure adherence to regulatory requirements (especially in Pharma and Retail).
- Establish and monitor quality assurance frameworks.
- Mitigate operational risks through proactive planning and audits.
- Internal Stakeholder Management
- Act as a bridge between leadership and operational teams, ensuring alignment on priorities and execution.
- Partner with HR, Finance, Marketing, Tech, and Supply Chain teams to drive cross-functional collaboration.
- Influence stakeholders through data-driven insights and strategic recommendations.
- Leadership & People Management
- Mentor and manage operational teams, fostering a culture of accountability and excellence.
- Lead change management initiatives to support organizational growth.
- Build strong vendor and external stakeholder relationships.
Qualifications
- Education:
- Bachelor of Technology (B.Tech) from top-tier colleges/universities (mandatory).
- MBA/PGDM from reputed B-schools preferred but not mandatory.
- Experience: 8–15 years in business operations, process management, or strategy, preferably in Pharma, E-commerce, or Retail.
- Skills:
- Strong expertise in process optimization, compliance, and operational excellence.
- Proven ability in P&L management and financial accountability.
- Proficiency in ERP systems, data analytics tools (Excel, Power BI, Tableau), and automation platforms.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to thrive in fast-paced, dynamic environments.
Preferred Industry Background
- Pharma: Regulatory compliance, supply chain management, documentation precision.
- E-commerce: Logistics, vendor management, customer operations, digital workflows.
- Retail: Inventory optimization, sales operations, multi-channel coordination.
Key Attributes
- Strategic thinker with a process-driven and financially astute mindset.
- Strong analytical and problem-solving skills.
- Ability to balance operational detail with big-picture strategy and financial outcomes.
- Proven track record of leading teams, managing stakeholders, and delivering measurable results.
