Job Title: Sales Operations Associate
Location: Boulder, CO (On-site)
Reports To: Founder/CEO
Employment Type: Non-Exempt, Part-Time (20-25 hours/week)
About VelocityCPG
VelocityCPG is the go-to retail execution partner for emerging CPG brands. Our motto is “The Strength of the Bison is in the Herd” – with this mentality, we help CPG startups skip the learning curve or low points to be able to get on a path to sustainability faster and more efficiently. We’re a team of doers, thinkers, and brand builders, and we’re looking for a Sales Operations Associate who thrives in a dynamic startup environment, loves solving operational challenges, and is excited to play a key role in supporting our growing portfolio of brands. This role is ideal for someone who’s eager to learn, jump in wherever needed, and grow with us as our company and client roster expand.
Role Overview
The Sales Operations Associate will play a vital role in our fast-paced startup, supporting our retail, wholesale, and e-commerce partners with exceptional service. This role bridges sales support, order processing, logistics coordination, accounting tasks, and customer service—ensuring every order moves smoothly from initial inquiry to final delivery. You’ll partner closely with the CEO and Warehouse Team to maintain accurate systems, streamline communication, and deliver a best-in-class customer experience. This role offers significant opportunity for growth and the potential to expand into a full-time position.
ROLE RESPONSIBILITIES
Sales Operations
- Support day-to-day activities and maintain seamless communication with internal and external stakeholders.
- Prepare accurate quotes, invoices, and account documentation using Cin7, Quickbooks, and customer-specific platforms.
- Create customer sales orders, review purchase orders, and issue invoices when orders are shipped.
- Review, investigate, and document customer deductions, chargebacks, and discrepancies.
- Maintain confidential account files, customer profiles, and documentation of sales activity.
- Assist with administrative tasks including reporting, sales materials, and account updates as needed.
- Partner cross-functionally with Accounting, Operations, and Marketing to keep customers informed and ensure sales commitments are met.
Order Processing
- Oversee the entire order-to-fulfillment lifecycle for retailers, wholesale partners, and direct-to-consumer channels.
- Process purchase orders through portals including Amazon Vendor Central, WooCommerce, CommerceHub, Essendant, UNFI, KEHE, and others.
- Execute timely and accurate data entry—including pricing, product availability, lead times, and order specifications.
- Maintain vigilance on order status, tracking, exceptions, and updates to ensure on-time delivery.
- Collaborate with Accounting to support accounts receivable tracking and payment follow-up.
Logistics
- Coordinate domestic shipping through UPS, FedEx, LTL carriers, and freight partners.
- Request freight quotes, compare rates, and communicate costs and timing to customers.
- Monitor inventory levels and shipping timelines to prevent delays or stock issues.
- Work across teams to resolve shipping errors, freight claims, vendor routing requirements, or special delivery needs.
- Maintain knowledge of carrier systems including UPS WorldShip and FedEx Ship Manager.
Customer Service
- Provide exceptional, solutions-oriented service to retailers, consumers, and channel partners via phone, email, EDI, and e-commerce messaging.
- Respond promptly to customer inquiries regarding pricing, availability, shipping, and product specifications.
- Support e-commerce platforms by answering questions and reviews on Amazon, Shopify, and brand websites.
- Manage refunds, replacements, and customer satisfaction programs.
QUALIFICATIONS
- 1–3 years of experience in Customer Service, Sales Operations, and Order Management.
- Strong proficiency with Google Workspace (Gmail, Docs, Sheets, Drive).
- Experience with QuickBooks, Cin7, or other ERP/CRM platforms preferred.
- Familiarity with EDI systems, Amazon portals, and e-commerce platforms is a plus.
- Knowledge of LTL freight coordination preferred.
- Excellent written and verbal communication skills with strong attention to detail.
- Highly organized, self-motivated, and able to prioritize in a fast-paced, multi-tasking environment.
- An instinctual problem-solver with the ability to work both independently and collaboratively.
BENEFITS
This role is not eligible for benefits (insurance coverage) or PTO.
Work Environment
This is an on-site role based in Boulder, CO with 4-5 days in-office. Core working hours are between 9:00am - 3:00pm, with flexibility to work 4-5 hours per day.
Equal Pay for Equal Work Act
Pursuant to the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq., the compensation for this role is $35 per hour.
Application Deadline
The job posting will be open and accepting applications until November 30, 2025.
How to Apply
Please submit your resume via email to emily@velocitycpg.com with the subject line: Sales Operations Associate VelocityCPG. Please note resumes submitted through LinkedIn Easy Apply will not be considered.
Equal Opportunity Employer
VelocityCPG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Information For Recruiters
VelocityCPG only accepts resumes directly from candidates. VelocityCPG does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.
