Manager- Business Operations
Location: Manhattan, NY – Onsite
Duration- 4+ Months Contract with possible extension
Overview:
We are seeking a Manager, Business Operations to support the operational strategy and execution for a major retail brand. This role focuses on coordinating the operational calendar, managing timelines for key initiatives, and supporting cross-functional planning processes. The ideal candidate brings strong organisational leadership, operational discipline, and experience working within a fast-paced retail environment.
Key Responsibilities
- Develop, maintain, and manage the company’s operational calendar, ensuring alignment across major brand and business milestones.
- Drive process timelines for seasonal, strategic, and cross-functional initiatives.
- Partner with cross-functional teams—including merchandising, marketing, finance, and operations—to support planning cycles and initiative readiness.
- Own and manage business operations processes that ensure execution consistency and operational clarity across teams.
- Oversee project workflows, track key deadlines, and ensure all deliverables remain on schedule.
- Identify process gaps and propose improvements to increase efficiency and operational visibility.
- Support leadership with operational reporting, communication tools, trackers, and documentation.
- Manage and guide Operations Coordinators to ensure day-to-day execution of processes and deliverables.
- Collaborate with business leads to ensure operational priorities are understood, documented, and executed effectively.
Required Qualifications
- 5+ years of experience in retail corporate operations, merchandising operations, brand operations, planning, or a similar function (not store-level management).
- Bachelor’s degree or equivalent operational experience.
- Strong project management skills with proven experience managing timelines and cross-functional workflows.
- Excellent organizational, communication, and problem-solving abilities.
- Ability to manage multiple initiatives simultaneously in a fast-paced environment.
- High proficiency with business and planning tools (Excel, project trackers, workflow tools, planning systems).
Preferred Qualifications
- Experience supporting operational planning cycles (seasonal, assortment, marketing, or brand initiatives).
- Background working with consumer-facing brands—retail, apparel, fashion, beauty, or CPG strongly preferred.
- Experience leading or mentoring coordinators or junior team members.
- Strong ability to analyze operational processes and implement efficiency improvements.
