Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
We are seeking a Manager, Sales Operations - Commissions to join our dynamic Sales Operations team! The focus of the Sales Operations team is improving business growth and performance by being the objective, trusted partner to Sales Leadership. As a Manager, Sales Operations, you will play a critical role in driving Spotify Ads’ global sales productivity, strategic planning, and operational efficiency.
This position centers on end-to-end ownership of Bonus & Commissions operations, cross-functional program management, and delivering insights that align to revenue strategy and organizational goals. The ideal candidate is highly analytical, proactive, comfortable working independently, and capable of managing complex, recurring operational programs while collaborating with partners across Sales, Finance, Sales Compensation, and Operations.
What You’ll Do
- Commission and Bonus Management: Own the monthly and quarterly commissions cycle for Sales and Sales Support teams. Ensure accuracy of targets, crediting logic, and plan mappings while coordinating cross-functional review and approval with regional Sales Operations partners.
- Insights & Strategy: Analyze attainment and commission trends to deliver actionable insights and recommendations to leadership. Ensure alignment between plan structure, desired sales behaviors, and business outcomes.
- System & Platform Oversight: Act as the primary business owner for our commissions platform. Partner closely with Sales Compensation, FP&A, and vendors to manage enhancements, ensure data accuracy, and optimize workflows.
- Process Improvement: Develop, document, and refine policies and processes to improve efficiency, transparency, and scalability of the commissions cycle. Identify and lead opportunities for automation and workflow optimization.
- Strategic Program Development: Support and contribute to the design and evolution of commissions strategic initiatives, including plan optimization, policy updates, long-term structural improvements, and alignment to broader revenue and organizational priorities.
- Cross-Functional Program Management: Independently lead and drive commissions-related initiatives across Sales, Finance, RevOps, Sales Compensation, and Operations teams, ensuring clarity, alignment, and timely execution.
Who You Are
- You have 5+ years of experience in Sales Operations or Revenue Operations with direct, hands-on experience in Sales Commissions or incentive-compensation processes.
- You are familiar and comfortable with month-end and quarter-end commissions cycles, including managing data inputs, resolving discrepancies, and partnering with cross-functional teams.
- You are adept in commissions or incentive-compensation platforms and comfortable working with complex datasets; experience partnering with system vendors or managing platform functionality is a plus.
- You have strong analytical skills—both quantitative and qualitative—with the ability to interpret data, identify trends, and deliver clear, actionable insights.
- You are extremely detail-oriented and skilled at identifying errors, validating data, and building audit frameworks.
- You have strong proficiency in Microsoft Excel/Google Sheets; familiarity with Salesforce, SQL, or BigQuery is a plus.
- You have demonstrated ability to maintain objectivity and discretion with confidential information.
- You are highly organized, able to manage multiple priorities, and proactive in solving ambiguous problems independently.
- You have a proven track record of working cross-functionally and influencing stakeholders at various levels, with the ability to lead programs and drive alignment across teams.
Where You’ll Be
- This role is based in our New York, NY office.
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come into the office 2-3 times per week.
The United States base range for this position is $115,700 - $165,286, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
