CGI is looking for a Business Operations Support Analyst - Investment
The responsibilities of the operation and support analyst include, but are not limited to, the following:
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Support users of regulatory reporting and trading applications.
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Monitor processes and infrastructure.
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The resolution, tracking, and documentation of incidents and requests.
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Communicate with users and other teams.
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Participate in Change Management / Release Management (CMRM) processes.
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Contribute to development projects within an agile team.
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Execute quality, non-regression, and post-deployment tests.
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Contribute to the continuous improvement of our applications, our operations infrastructure, our processes, and our documentation.
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Conduct data analysis for our users or for improvement purposes.
Profile:
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Experience in a support role and operations in a complex information systems environment.
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University degree in computer science or relevant field.
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Experience in a financial environment considered a plus.
Skills:
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Ability to work with complex information systems.
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Ability to structure, document, and share knowledge.
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Written and oral autonomy in English.
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Familiarity with monitoring and job scheduling concepts.
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Familiarity with incident resolution and request handling.
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Familiarity with the ITIL framework considered a plus.
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Basic financial / capital market knowledge considered a plus.
Aptitudes:
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Organized.
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Methodical.
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Analytical.
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Communication skills.
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Teamwork.
Technologies:
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SQL - SQL Server, Oracle.
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Linux, Windows, Azure, Hadoop.
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Support / Ticketing tool.
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Scripting languages (Bash, Python, Powershell, etc.).
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Autosys or other job scheduling tools.
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Development and deployment toolchains (GIT, Jenkins, XL-Deploy, etc.).
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Various programming languages.
