Company: Mapsted is a global leader in innovative location-based technology, distinguished by its proprietary hardware-free solutions. Founded in 2014, the company has pioneered the transformation of data chaos into actionable intelligence through advanced AI and machine learning. Mapsted has meticulously mapped over one billion square feet of indoor space and holds more than 100 patents, showcasing its commitment to trailblazing innovation. Its unique ability to deliver scalable, beacon-free indoor positioning with an accuracy of 1–5 meters places it at the forefront of the industry.
Role Overview
The Director of Revenue Operations (RevOps) is responsible for aligning and optimizing the end-to-end revenue engine across Sales, Marketing, and Customer Success. This role owns revenue processes, systems, data, and analytics to drive predictable growth, operational efficiency, and a best-in-class customer experience.
Key Responsibilities
- Revenue Strategy & Alignment
- Partner with Sales, Marketing, and Customer Success leadership to align goals, metrics, and processes across the full customer lifecycle.
- Translate company growth objectives into scalable revenue operations strategies.
- Drive forecasting accuracy and revenue predictability.
- Process Optimization
- Design, document, and optimize lead-to-cash processes (lead management, pipeline management, renewals, upsells, and churn).
- Identify operational bottlenecks and implement improvements to increase conversion, velocity, and retention.
- Ensure consistent execution of revenue processes across teams.
- Systems & Tools Ownership
- Own the revenue tech stack (e.g., CRM, marketing automation, customer success tools, BI).
- Lead system implementations, integrations, and enhancements.
- Ensure data integrity, governance, and scalability across platforms.
- Analytics & Reporting
- Define and maintain core revenue metrics and dashboards (pipeline, ARR/MRR, CAC, LTV, churn, win rates).
- Deliver actionable insights to executive leadership.
- Support strategic planning with data-driven analysis.
- Forecasting & Planning
- Own revenue forecasting, capacity planning, and territory/coverage models.
- Partner with Finance on budgeting, planning, and performance management.
- Support compensation plan design and quota setting.
- Leadership & Collaboration
- Build and lead a high-performing RevOps team.
- Act as a trusted advisor to GTM leaders.
- Champion a culture of operational excellence and continuous improvement.
Qualifications
- 10–12+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or related roles.
- Proven experience supporting high-growth B2B organizations (SaaS preferred).
- Strong expertise with CRM systems and analytics tools.
- Demonstrated ability to influence senior stakeholders and lead cross-functional initiatives.
- Deep understanding of sales funnels, customer lifecycles, and recurring revenue models.
Job Type: Full-time
