Business Operations Manager

Olly Olly • Full-time • Austin, TX, US • 2d ago

👋 About Olly Olly

Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before.

We believe small businesses are the backbone of our economy. That’s why we’re on a mission to provide them with tools, strategies, and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle.

The Olly Olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best.

🌎 Our Vision

We aim to be the ultimate all-in-one platform for small-business growth — where automation, AI, and human expertise work together to deliver consistent, measurable results.

We started as an agency and have helped thousands of clients succeed. Today, we’re in a pivotal transition to a SaaS-first company, building scalable systems that support high-volume execution without sacrificing quality.

🫵 Why We Need You

This role is a true Operations role responsible for bringing clarity, structure, and executional rigor to the business. We’re hiring an Business Operations Manager to build, run, and optimize HubSpot and our connected GTM systems as the operational backbone of our revenue engine.

This is a hands-on, execution-heavy role. You will spend most of your time inside HubSpot and its integrations — configuring workflows, fixing data issues, improving lead routing, supporting sales execution, and ensuring our GTM teams can operate efficiently at scale. This role will start as 90% tactical and 10% strategic while integrating tools, but will ultimately get to 60% tactical and 40% strategic.

You will be working in the following environment:

A large transactional b2b cold-call sales organization
High-volume outbound and inbound motion
Multiple AEs making 80–100+ dials per day
Complex routing, attribution, billing, and delivery handoffs
A customer base of 3,800+ businesses

You will not own GTM strategy. You will operationalize it — translating leadership direction into clean, reliable, scalable systems.

You’ll report to the VP of Sales Operations, partner closely with Sales, Marketing, and Customer Success leaders, and manage 2 operations specialists or contractors as we scale. You will design, build and execute cross-functional strategies into clear processes. You will be responsible for managing vendor relationships, overseeing integrations.

🚀 The Impact You’ll Have:

Operational Ownership

Own execution of cross-functional initiatives from start to finish
Act as the single point of accountability for operational outcomes
Proactively identify breakdowns in process, ownership, or execution and resolve them

Process Design & Enforcement

Design, document, and maintain clear, scalable SOPs
Standardize workflows across teams to reduce ambiguity and errors
Enforce operational standards, SLAs, and expectations consistently

Systems & Tooling

Own core business systems (CRM, automation tools, internal workflows)
Ensure systems are usable, reliable, and aligned to business needs
Balance speed of execution with data integrity and long-term scalability

✅ What We Really Need From You

Must have experience managing 2-5+ people.
Must have experience working with Hubspot.
Must have administrator level experience with Hubspot. Hands on experience creating workflows and campaigns in support of Sales, Customer Success and Helpdesk work spaces.
Must have Administrator level experience with Jira.
Pandadoc or similar tool experience.
Aloware or similar tool experience.
Revenue hero or Chilipiper experience.
Make or Zapier experience.
Hands on with API Integration experience.
JavaScript experience is nice to have, but at a minimum must be able to partner with technical/engineering partners that do have a technical understanding of JavaScript.
Experience working with Stripe Data.
Experience integrating tools and processes.
Engineering Background or Engineering Degree is a plus.

🌟 What You’ll Love About Working at Olly Olly

Competitive salary based on experience
Comprehensive benefits (medical, dental, vision, etc.)
Generous PTO and paid holidays
High-impact role at a ~$20M company
Direct influence on revenue execution
Leaders who value operations and execution

🌈 Diversity and Inclusion at Olly Olly

At Olly Olly, we celebrate differences in background, culture, abilities, and perspectives because diversity drives innovation. Your voice matters here — and your perspective helps shape the future of small-business growth.