Humann is growing and seeking a Manager of Business Operations to serve as a critical connector between Marketplace Operations and the broader organization. This role drives operational excellence, process optimization, and scalable solutions across Marketplace functions.
The position places a strong emphasis on improving cross-functional operational processes across Supply Chain, Finance, Marketing, and vendor management, including support for demand forecasting and RFP initiatives, as well as strengthening vendor onboarding and ongoing management.
The ideal candidate brings strong analytical rigor paired with hands-on operational expertise—able to connect data, process, and execution to improve efficiency and support sustainable growth.
Marketplace Operations Responsibilities (Primary Focus)
- Own the infrastructure and operational health of all Marketplace selling accounts (e.g., Amazon, Walmart, TikTok), including settings, permissions, integrations, and key operational performance metrics.
- Execute catalog merchandising updates and lifecycle management, including new item setup and ongoing content optimization, attributes, imagery, bundles, and storefronts.
- Support Marketing and Sales by executing pricing updates, promotions, and Marketplace marketing initiatives.
- Support inventory planning and manage inbound inventory processes, coordinating stakeholders to align with demand forecasts.
- Ensure compliance with Marketplace policies, brand registry requirements, pricing integrity, and brand compliance monitoring and enforcement.
- Monitor Marketplace KPIs to identify risks, trends, and opportunities that drive growth, profitability, and customer experience.
Business Operations Responsibilities (Secondary Focus)
- Serve as a cross-functional operations partner, aligning Finance, Supply Chain, Marketing, Product, and Technology teams to ensure operational continuity and effective execution.
- Support omni-channel demand forecasting and planning by translating Marketplace and channel-level data into actionable insights.
- Coordinate and support RFP processes and vendor onboarding, ensuring compliance, operational readiness, and seamless system integration.
- Identify and implement process improvements, SOPs, and automation opportunities that reduce manual effort and support scalable growth.
- Analyze operational and financial data to inform decision-making, improve visibility, and drive cross-functional initiatives.
Required Skills
- Proactive self-starter who thrives in fast-paced environments and effectively manages multiple priorities while staying aligned to strategic goals.
- Process-driven and detail-oriented, with strong operational discipline, foresight to identify and mitigate risk, and a focus on cost and process efficiency.
- Strong analytical and problem-solving skills, with comfort using data to anticipate issues, inform decisions, and drive continuous improvement.
- Skilled in translating operational and sales data into clear, actionable insights for leadership and cross-functional teams.
- Collaborative and adaptable, balancing structured processes with flexibility as business needs evolve.
- Excellent communication and stakeholder management skills, with the ability to influence without direct authority.
Required Qualifications
- Bachelor’s degree in Business, Operations, Supply Chain, or related field (MBA preferred).
- 3+ years of experience in Marketplace Operations, Business Operations, or a related cross-functional role.
- Experience with Amazon Seller Central, Walmart Seller Center, and TikTok Shop in a 3P (preferred) or 1P capacity.
- Proven ability to manage complex operational processes and implement scalable systems, supported by advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and project management tools (Jira) to track and optimize performance.
- Experience working in a consumer-packaged goods (CPG) or hyper-growth environment preferred, with the agility to adapt to evolving priorities and scale quickly.
Benefits
At Humann, we believe top talent should be rewarded. Some of the benefits we offer our employees include
- Health/Dental/Vision/Life Insurance
- 401k Retirement Plan with company match
- Paid parental leave
- Quarterly stipend for our supplements
- Unlimited PTO
- Hybrid/remote working model
About Humann
Humann is a leading cardiovascular health company helping people ages 18 to 85 support heart health, healthy blood pressure, and boost energy, endurance, and recovery. Founded in 2009 and incepted from a University of Texas Health Science Center research program created by Dr. Ferid Murad, one of three scientists awarded the 1998 Nobel Prize in Medicine, Humann translates breakthrough science into performance-driven supplements.
Trusted by more than 160 professional and collegiate teams, Humann is a 10-time Inc. 5000 honoree, with over 700 million doses delivered and 27 million products sold. Available in 30,000 retail locations and 6,000 medical professional offices, Humann continues to innovate at the intersection of science and performance.
At Humann, we believe…. it takes COURAGE to do our life’s greatest work.
We believe that our GROWTH never ends.
We believe that to thrive we must ADAPT.
We believe in the power of HUMANITY.
Humann is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
