The Role
As we scale and mature our Revenue Operations team, we are now looking for a Senior Manager, Sales Operations, to lead our Sales Operations team. This is a critical leadership role responsible for driving operational excellence across the sales funnel – from lead to signature – ensuring our processes, playbooks, and data are optimised to maximise growth.
What will you be doing?
As Senior Manager, Sales Operations, you will:
- Lead & Develop a High-Performing Team: Manage, coach, and grow a team of 4–6 Sales Operations professionals, fostering a culture of accountability, ownership, and continuous improvement.
- Own the Sales Funnel: Oversee the operational effectiveness of the full sales funnel from lead to signature – across partnerships, SDR (prospecting and qualification), and AE (sales execution) teams - for New Business and Expansion sales motions.
- Process Design & Optimisation: Build, implement, and continuously improve sales processes to support SMB, Mid-Market, and Enterprise sales motions with varying velocity and complexity. Build scalable processes for a global sales organisation of 200+ sellers.
- Implement Sales Methodology: Partner with Sales Enablement to roll out and operationalise a standardised sales methodology, embedding it into processes, systems, playbooks, and cadences to drive consistent execution.
- Drive Funnel Performance: Partner with Sales Leadership to improve rep efficiency, pipeline generation, conversion rates, deal velocity, and win rates.
- Establish Sales Cadence: Design, implement and optimise sales operating rhythms for SDR and AE teams, including pipeline reviews, forecast calls, and business reviews.
- Enable Consistent Execution: Develop and enforce sales playbooks, ensuring process adherence, data hygiene, and integrity across the funnel.
- Cross-Functional Alignment: Act as the connective tissue between:
- Sales & Marketing (partnering with Marketing Operations to ensure seamless lead flow and alignment on pipeline creation)
- Sales & Post-Sales (partnering with Post-Sales Operations to ensure smooth handoffs and consistent customer experience)
- Partner with Revenue Systems: Define business requirements and collaborate with our Revenue Systems team to ensure tools and technology are aligned with sales needs.
- Stakeholder Management: Engage and influence senior stakeholders (VPs, FLMs) with data-driven insights and operational recommendations.
- Hands-On Leadership: Operate as both a leader and an individual contributor – rolling up your sleeves to own and deliver key initiatives while setting the standard for excellence.
What will you need to succeed?
- Proven Experience: 7+ years in Revenue Operations or Sales Operations within a B2B SaaS scale-up, with deep expertise in scaling global sales organisations.
- Leadership Skills: 3+ years managing and developing high-performing RevOps teams.
- Process Builder: Track record of designing, implementing, and optimising sales processes (New Business and Expansion) from the ground up, with a strong focus on scalability. Deep understanding of end-to-end GTM processes and handoffs from Marketing to Sales and to Customer Success.
- Sales Methodology: Experience implementing and embedding a sales methodology in partnership with Sales Enablement to drive consistency and effectiveness.
- Funnel Expertise: Deep understanding of GTM funnel dynamics (lead to signature into post-sales) and proven ability to drive improvements in pipeline creation, conversion, deal velocity, win rates, revenue growth and retention.
- Multi-Motion and Multi-Product Experience: Experience supporting both SMB/high-velocity and MM/ENT/complex sales motions across multi-product lines
- Stakeholder Management: Comfortable partnering with senior sales leaders (VPs to frontline managers) to influence strategy and execution.
- Data-Driven Mindset: Strong analytical skills, with the ability to translate data into actionable insights and recommendations.
- Cross-Functional Collaboration: Experience working closely with Marketing Ops and Post-Sales Ops to ensure alignment and handoff excellence.
- Tools & Systems Knowledge: Strong familiarity with Salesforce and related RevOps tech stack (Outreach, Gong, etc.); able to translate business needs into technical requirements for systems teams.
- Hands-On Operator: Willingness to get into the details, own outcomes, and lead by example.
