Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario.
We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you!
Sales & Estimation - Sales Operations Administrator
Job Responsibilities:
- Review customer application files—including participation agreements, supporting documents, invoices, and photos—and accurately update the program portal and internal CRM according to established processes.
- Contact customers via phone and email to request missing or clarifying information and update all relevant systems accordingly.
- Create, update, and submit program applications with a high level of accuracy, efficiency, and attention to detail.
- Correct and update files flagged for errors or incomplete information, collaborating with internal teams, customers, and program representatives to advance applications.
- Review and maintain daily internal audit reports to track program backlog, identify issues, and monitor overall volume.
- Support incoming call volume by speaking with customers about program requirements, gathering necessary information for their applications, and pre-qualifying their eligibility for the program.
- Perform additional tasks and responsibilities as assigned.
Key Competencies:
- Strong communication and organizational skills.
- Ability to work individually and with teams.
- High level of productivity
- Strong attention to detail.
- Previous customer service experience, administrative and office experience.
- Good decision making and problem-solving skills.
- Experience with Office 365 and previous CRM preferred
Reports to: Sales Operations Leader
Key Relationships: VP of Operations, Strategy & Sales
Sales Operations Team
Branch Operations Managers
Sales Team
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
