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Details
- Department: Administration
- Schedule: Full-time / M-F / Days (on call duties)
- Facility: Ascension Saint Joseph - Chicago
- Location: Chicago, IL
- Salary: $129,942 - $183,447 per year
The Director of Business Operations provides strategic and operational leadership for key business functions across Ascension Saint Joseph Hospital. This role ensures that operational processes, financial performance, patient access, and administrative systems function efficiently, align with Ascension's mission, and support high-quality patient care. The Director collaborates with clinical, administrative, and corporate leadership to drive operational excellence and sustainable growth.
Benefits
- Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to recharge: pro-rated paid time off (PTO) and holidays
- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Family support: parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.
Responsibilities
Operational Leadership
- Oversee daily business operations for assigned hospital departments or service lines (e.g., food service, environmental service, security, imaging, etc.).
- Streamline workflows to improve efficiency, reduce bottlenecks, and enhance the patient and staff experience.
- Ensure departmental operations comply with Ascension policies, regulatory requirements, and accreditation standards.
- Lead performance improvement initiatives using Lean, Six Sigma, or other operational methodologies.
Financial Management
- Develop, manage, and monitor departmental operating and capital budgets.
- Analyze financial performance and implement action plans to meet volume, revenue, and cost-management targets.
- Conduct productivity assessments and ensure appropriate resource allocation.
- Partner with finance teams on forecasting, financial reporting, and variance analyses.
Strategic Planning & Growth
- Contribute to strategic planning for new programs, service expansions, and operational enhancements.
- Evaluate business opportunities, market trends, and competitive intelligence to support hospital goals.
- Lead or support business case development for new clinical services or capital investments.
- Support implementation of system-wide initiatives at the local hospital level.
Team & Stakeholder Management
- Provide leadership, coaching, and development to managers, supervisors, and operational teams.
- Collaborate closely with physicians, nursing leaders, and multidisciplinary teams to ensure aligned goals.
- Facilitate interdisciplinary communication and project coordination.
- Promote a culture of accountability, teamwork, and mission-driven service.
Quality, Compliance & Patient Experience
- Drive operational improvements that support high patient satisfaction and quality metrics.
- Ensure compliance with regulatory, safety, and privacy standards (CMS, Joint Commission, OSHA, etc.).
- Review performance data and implement corrective action plans when needed.
- Support initiatives to improve patient access, throughput, and service excellence.
Requirements
Education:
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
Additional Preferences
Education
- Bachelor's degree in Business Administration, Healthcare Administration, or related field highly preferred.
- Master's degree (MBA, MHA, MPH) strongly preferred.
Experience
- 5-7 years of progressively responsible healthcare operations or business management experience.
- Prior leadership in a hospital or large healthcare system is preferred.
- Experience with process improvement, financial analysis, and project management.
Skills & Competencies
- Strong leadership and team-building abilities.
- Excellent financial and analytical skills.
- Ability to drive organizational change in a complex healthcare environment.
- Strong communication, collaboration, and negotiation skills.
- Commitment to Ascension's mission-focused, patient-centered culture.
Why Join Our Team
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.
Equal Employment Opportunity Employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
E-Verify Statement
Employer participates in the Electronic Employment Verification Program. Please click here (https://www.e-verify.gov/about-e-verify) for more information.
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