Job responsibilities:
- Directed the implementation and optimization of Salesforce and Zoho CRM solutions to streamline business processes.
- Improved lead-to-order cycles, encompassing sales efficiency, order management, and support automation.
- Collaborated with executives (CEO, CFO, COO, CMO) to align CRM strategies with organizational goals.
- Facilitated smooth transitions and ensured stakeholder satisfaction through clear communication and engagement.
- Managed teams of developers and business analysts, delivering high-quality CRM projects on time.
- Applied the RACI framework to enhance team accountability and define roles effectively.
- Designed and implemented scalable CRM systems using Salesforce and Zoho CRM.
- Automated workflows to improve efficiency across Sales, Marketing, Support, Finance, and Delivery functions.
- Built actionable dashboards and reports using Tableau and CRM-native tools to support data-driven decisionmaking.
- Provided management-level reporting to support strategic initiatives.
Required Skills:
- Salesforce and Zoho CRM expertise.
- Preferred certifications: PMP, Six Sigma Black Belt, Salesforce Consultant/Architect.
- Proficiency in Tableau, CRM workflows, and program management methodologies.
Qualifications:
- Bachelor’s or master’s degree in computer science or related field.
- 6-12 years of overall experience.
- Proven success in scaling revenue in B2B environments.
- Experience in SaaS, CRM implementation, and enterprise sales is a strong advantage.
ABOUT ACEFONE
Acefone, (Formerly Servetel) is a part of RTDS group (founded in 2010). The company focuses on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including:
- Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform.
- Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity.
- API Connect: A unique communication API suite to assist communication needs for mobile and web applications.
- Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner.
These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.
Headquartered in Gurgaon, we are trusted by 5000+ global businesses and bring seamless communication with industry-leading integrations to ensure an efficient, yet effective CX. Our ISO 27001 certification vouch for our top-notch security and a 99.95% uptime guarantee.
Acefone's user-friendly, insight-driven products offer 300+ features, serving different channels, like Voice, WhatsApp, SMS and more. With custom integrations powered by neat APIs, it smoothly aligns with every business’ unique demands.
Mission: To make communication easy and efficient for businesses.
Vision: To be the global leader in business communication technologies.
Values that drive us:
❖Collaboration - "Together We Achieve More"
❖Integrity - "Upright, all the time"
❖Striving for Excellence - "Brilliance is Basic Benchmark"
❖Customer Centricity - "Partner in success"
❖We Care - "Nurturing a Better Tomorrow"
CONTACT INFORMATION
Website: https://www.acefone.com/
