Key Responsibilities
- Sales & Revenue Operations (Ownership, not oversight)
- Own lead-to-treatment conversion across implants, aligners, and other key procedures
- Define and improve sales funnels: enquiry → consultation → treatment start → completion
- Drive discipline in follow-ups, TATs, closures, and patient experience
- Build incentive structures and performance metrics for clinical sales teams
- Diagnose revenue leakages and fix them with process or system changes
Bottom line: predictable, scalable revenue per clinic.
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- Clinic Operations & Process Excellence
- Design SOPs for high-ticket treatments (implants, aligners) across clinics
- Standardize workflows across:
- Patient onboarding
- Case planning
- Treatment execution
- Billing & collections
- Ensure clinics run with minimal dependency on hero doctors or individuals
- Own clinic productivity metrics: chair utilization, doctor efficiency, case throughput
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- Process Design & Continuous Optimization
- Map current-state vs future-state processes
- Identify bottlenecks across sales, clinics, labs, logistics, and support
- Implement Lean / Ops-first thinking—reduce rework, delays, and escalations
- Run weekly and monthly sales & ops reviews with hard data, not anecdotes
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- Product & Systems Thinking (Critical)
- Act as the business owner for internal tools (CRM, Retool, WhatsApp flows, dashboards)
- Translate ops and sales problems into clear product requirements
- Work closely with Tech & Product teams to:
- Improve CRM usability
- Ensure systems are actually used on the ground (adoption > features)
Must-have
- 3–6+ years experience in Sales Ops / Revenue Ops / Operations leadership
- Bachelor’s degree in engineering; advanced degree in operations preferred from IITs, IIMs, NITIE, SIBM or other B schools
- Experience running high-ticket, consultative sales (healthcare, education, real estate, BFSI, etc.)
- Proven ability to design processes and make teams follow them
- Strong comfort with data, dashboards, and internal tools
- Experience working with product/tech teams (not just “giving requirements”)
Good to have
- Experience in healthcare / clinics / multi-location ops
- Background in startups or fast-scaling businesses
