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Director, Engineering Business Operations
Location: Austin,TX or Salt Lake City, UT / Hybrid
Organization: Global Platform & Infrastructure, eBay
The Mission
The Global Platform & Infrastructure organization is seeking a Director-level Chief of Staff to serve as the strategic architect of our global business operations. This is an elite, high-velocity role designed for a "Technical Operator" who excels at turning massive organizational complexity into streamlined, data-driven execution.
Your objective is to build and own the Organizational Operating System. You will be the force multiplier who ensures our global site strategy, multi-million dollar financial allocations, and technical roadmaps are synchronized and optimized. You aren't here to facilitate the process—you are here to own and evolve it.
The Success Profile
By the end of your first six months, you will have engineered a self-sustaining business engine. You will have standardized all business processes, built a comprehensive data analysis framework, and established a reporting cadence where all critical metrics—financial, operational, and technical—are delivered with high precision and zero hand-holding.
Key Responsibilities
- Strategic Financial Governance & Allocation
- Fiscal Architecture: Own the end-to-end financial narrative for the global portfolio. You will build and manage complex models to track CAPEX vs. OPEX spend, ensuring optimal resource allocation across global initiatives.
- Budget Lifecycle Management: Drive the transparency of our global budget, ensuring every dollar and headcount is strategically mapped to eBay’s highest-priority business goals.
- ROI Analysis: Develop standardized tracking for the business impact of our infrastructure investments, providing the VP with a clear "Value-per-Dollar" view of our cloud and platform spend.
- Operational Excellence & Reliability
- Global Site Strategy: Partner with leadership to refine our global footprint, managing the resource balance across international hubs with surgical precision.
- Value Stream Mapping: Utilize Lean methodologies to visualize our engineering workflows. You will proactively detect bottlenecks, identify "waste" in our processes, and implement systemic fixes to increase engineering velocity.
- Reliability & Uptime Governance: Establish and own the standardized tracking of Site Reliability Engineering (SRE) metrics—including SLIs, SLOs, and SLAs—across all platform services to ensure operational transparency and consistent high-availability standards.
- Incident Analytics & Post-Mortems: Design and implement a rigorous framework for post-incident review and operational hardening. You will translate technical failures into structural process improvements, ensuring MTTR (Mean Time to Recover) trends toward organizational goals.
- The "Pareto" Lens: Use data to diagnose organizational friction. You will identify the "vital few" issues (20%) that are responsible for the majority (80%) of the drag on our teams and execute plans to clear them.
- Data Mastery & AI Acceleration
- AI-Native Operations: Leverage AI capabilities and LLMs to move at a 10x pace. You will use AI to analyze large datasets, synthesize complex briefings, and automate the operational overhead of the VP's office.
- Data Munging & Reporting: You are a "Spreadsheet Architect." You will create complex, multi-source spreadsheets to munge data into standardized tracking systems for Monthly and Quarterly Business Reviews (MBR/QBR).
- Automated Reporting: Build the machine that reports on the metrics that matter, ensuring the VP has immediate, self-service visibility into organizational health.
- Executive Synthesis & Translation
- Technical Translation: You possess the rare ability to simplify "deep-stack" engineering concepts (Cloud, Frameworks, Infrastructure) into strategic business narratives for non-technical executives.
- High-Fidelity Artifacts: Whether it is a Board-level slide deck, a complex financial graph, or a concise strategy document, your output is "camera-ready" and drives immediate executive decision-making.
Who You Are
- A Strategic Director: 10+ years of experience in high-scale tech environments (Cloud, Infrastructure, or FinOps). You are ready to step into a Head of Business Operations role.
- Quantitatively Elite: You are dangerous in Excel and data visualization. You view the organization through the lens of data, and you have the technical skill to manipulate that data yourself.
- Technically Grounded: You have a firm grasp of Cloud architecture and the software development lifecycle. You can hold your own in a deep-dive with Principal Engineers.
- A High-Velocity Closer: you don't just identify problems; you build the systems that prevent them from recurring.
The base pay range for this position is expected in the range below:
$162,800 - $244,000
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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