Under general direction, to plan and conduct the analysis, design, testing, documentation, and deployment of new and existing technology solutions to meet City business and operational requirements; develops business process requirements and improvements; facilitates development of priorities with managers; coordinates and participates in applications testing and problem resolution; and performs related duties as required.
DISTINGUISHING CHARACTERISTICS
Responsibilities
This is a professional level classification within the Information Technology Series. The Business Systems Analyst independently performs analytical and project management duties to enable the City to develop and implement technology solutions to meet business, operational and public service objectives. Positions assigned to this class organize and manage several City systems while developing schedules, identifying critical paths and breaking down a project into individual tasks, and delegating assignments to staff and approved City vendors. This class has responsibility for assurance and quality control while working with City technology contracts, budgeting, and purchasing processes. While the work of this class requires sound Information Technology technical knowledge and experience, the focus of incumbents’ work is to serve as the central point of coordination for significant application testing, quality assurance, problem resolution, and change request issues. Work requires demonstrated business analysis capabilities, project management, negotiation skills, and strong critical thinking and communication skills, as well as the ability to integrate ideas and effort of technical and non-technical team members to achieve expected results.
ESSENTIAL FUNCTION STATEMENTS--
Essential responsibilities and duties may include, but are not limited to, the following:
- Perform and recommend portfolio management including prioritizing projects, allocating resources to projects, and, on a regular basis, identifying which projects to initiate, reprioritize, or terminate.
- Conduct escalation management ensuring that unresolved problems don't linger and issues are promptly addressed; bring order, structure, and focused management attention to the customer's problems in order to gain complete consumer satisfaction.
- Design and manage Microsoft SharePoint, and TEAMS systems.
- Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software, and cost/benefits.
- Analyze projects; document new organizational processes; generate reports for management on new technology.
- Develop and document user requirements from end-user input for new and/or existing systems, business processes, and applications.
- Select and recommend software or hardware based on systems analysis, evaluation of product and vendors.
- Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions.
- Implement new or modified processes and systems by performing design, application development, installation, and testing.
- Modify software; customize business applications and interfaces.
- Coordinate and communicate with end users, management, staff, and vendors on project issues and status.
- Develop project work plans and schedules; and monitor project resources including staff time, vendor work, and finances.
- Manage information systems, Frequently Asked Questions (FAQs), Support Trees, Subject Matter Expert (SME) lists, and System Overview Diagrams.
- Prepare project documents, requirements, reports, feasibility studies, cost/benefit analysis, and quality assurance and control standards.
- Maintain, support, and administer software applications.
- Provide customer support, training, and problem analysis for software applications.
- Perform related duties and responsibilities as required.Experience and Training Guidelines
Required
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Four years of progressively responsible information technology experience in an enterprise level system, preferably with a municipality or public agency. Experience shall preferably include experience in all phases of Software Development Life Cycle (SCLC); managing medium to complex application migration or build projects; managing multiple project management methodologies, managing relational databases; and specific experience with managing ERP migrations.
Training: Bachelor’s degree in Computer Science, Information Systems Management, Business Administration, or related fields, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
Knowledge Of
- Principles, structure, and organization of public sector agencies.
- Methods, principles, and practices as related to business, management, and enterprise level information systems.
- Operational characteristics, services, and activities of a comprehensive information technology environment.
- Principles and practices of project management.
- Systems analysis theory, processes, and techniques.
- Project specification development; application design; writing and modifying technical and user documentation; and data modeling techniques.
- Installation, testing and migration process and techniques.
- Quality and version control processes.
- Use of packaged or off-the-shelf and third party application software including office automation tools.
- Principles and practices of research and report preparation.
- Principles and practices of budget preparation and administration.
- Principles, methods, and techniques used in Business Systems Analyst work.
- Principles and techniques applied to IT devices, applications and systems.
- Principles of documentation and recordkeeping, storage and retrieval.
- Concepts and techniques for project valuation, and risk assessment.
- Concepts of relational database structure and management.
- Modern office procedures, methods and equipment including computers and applicable word processing and spreadsheet applications.
- Recent developments, current literature, and sources of information related to information technology programs.
- Federal, State, and local ordinances, policies, and procedures related to information technology.
- Microsoft SharePoint, and TEAMS systems.
- Needs assessments, requests for proposals, contracts, and agreements.
Ability to:
Recommend and implement multiple business, management, and enterprise level information systems projects.
- Coordinate and manage multiple projects and meet critical deadlines.
- Perform business systems analysis work and problem solving.
- Prepare and present clear and concise reports and documents.
- Analyze problems, identify alternative solutions, and implement recommendations.
- Research and prepare complex and technical reports on information systems or other subjects.
- Develop, revise, utilize and implement systems and procedures.
- Understand, explain and apply policies and procedures.
- Independently analyze informational requirements and needs, examine alternatives, develop and implement recommendations and programs within budgeted amounts.
- Prepare flow process diagrams and other design graphics.
- Apply industry or municipal standards and conventions for systems analysis and quality assurance;
- Interpret and follow written and oral instructions.
- Establish and maintain effective working relationships with the public, customers, staff, vendors, other employees, SME’s, and other IT resources by communicating effectively with people at all organizational levels.
- Perform complex professional administrative and analytical work requiring sensitivity to issues.
- Communicate clearly and concisely, orally and in writing.
- Prepare and administer project budgets.
Application Procedure
A City application form and supplemental questionnaire (if applicable) MUST be submitted and received by the closing date. Please apply online at www.yourrialto.com. All other employment inquiries can be directed to The City of Rialto, Human Resources Department. 246 S. Willow, Rialto, CA 92376. Telephone: (909) 820-2540.
Selection Process
Candidates must clearly demonstrate through their application material that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and fingerprinting.
Veterans Preference Credit Eligibility
Veterans of the armed forces, who have been discharged or released from active duty under conditions other than dishonorable (Government Code: 18540.4), shall receive an additional five (5) points to their final examination score for ranking purposes only. This preference will apply only to the first appointment to any regular full-time City appointment. A copy of your valid DD214 must be submitted on or before the final filing date in order to be eligible for Veterans Preference Credit. For more information, please see the City's Veteran's Preference Policy.
Disaster Service Worker
In accordance with Government Code Section 3100, City of Newport Beach Employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.
E-Verify
The City of Rialto is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States.
