At BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value across the customer lifecycle.
Join us in shaping the future of customer engagement—where businesses don’t just collect data, but turn it into their next competitive advantage.
As the Director of Revenue Operations, you will be the strategic architect and operational leader of BlueConic’s entire revenue engine. You will be responsible for designing, implementing, and optimizing the processes, systems, and data infrastructure that power our Marketing, Sales, and Customer Success teams. This role demands a visionary leader with deep expertise in revenue operations, a proven ability to drive cross-functional alignment, and a relentless focus on data-driven predictability and scalable growth for our global organization.
In this role you will:
- Define and execute the global Revenue Operations strategy, aligning closely with executive leadership across Marketing, Sales, and Customer Success to achieve ambitious revenue goals.
- Own the end-to-end revenue technology stack, including Salesforce CRM and integrated platforms, ensuring optimal configuration, data integrity, and user adoption.
- Develop, implement, and continually refine scalable processes and methodologies across the entire customer lifecycle to maximize efficiency, accelerate deal velocity, and enhance customer satisfaction.
- Lead the design and implementation of robust reporting and analytics, providing critical insights into pipeline health, forecasting accuracy, campaign performance, and customer lifetime value.
- Drive forecasting excellence and pipeline management by establishing clear methodologies, providing accurate data, and enabling effective sales leadership.
- Oversee sales compensation plan design and administration, ensuring alignment with strategic objectives and driving desired behaviors.
- Champion data governance best practices, ensuring accuracy, consistency, and accessibility of critical revenue data across all systems.
- Build, lead, mentor, and inspire a high-performing team of Revenue Operations professionals, fostering their growth and ensuring their impact.
- Collaborate with Finance on budgeting, financial planning, and revenue recognition processes.
- Leverage AI and automation to enhance forecasting accuracy, optimize lead scoring, streamline sales processes, and drive more predictive, data driven decision making across the revenue funnel.
You have:
- 8+ years of progressive experience in Revenue Operations, Sales Operations, or Business Operations leadership roles within a high-growth B2B SaaS environment.
- Proven expertise in Salesforce administration, optimization, and strategic utilization as the core revenue platform.
- Deep understanding of the entire revenue lifecycle (marketing, sales, customer success) and how to optimize interdependencies.
- Exceptional analytical skills, with a track record of translating complex data into actionable strategies and measurable business outcomes.
- Strong leadership and team-building capabilities, with experience managing and developing global or geographically dispersed teams.
- Excellent communication, negotiation, and executive presence, capable of influencing and collaborating effectively at all organizational levels.
- Demonstrated ability to drive complex, cross-functional projects to successful completion with significant business impact.
- Experience with other key revenue technologies (e.g., marketing automation, sales enablement, customer success platforms).
- A strategic, proactive, and results-oriented mindset with an unwavering commitment to operational excellence.
About BlueConic:
BlueConic is the leading Customer Growth Engine, helping brands unlock the full value of their customer data. By combining AI-powered intelligence with real-time activation, BlueConic enables businesses to drive growth, increase retention, and optimize revenue. More than 500 brands including ASICS, Forbes, Heineken, L’Oréal, Mattel, Michelin, Telia Company, and Unilever use BlueConic to create meaningful relationships and drive long-term business impact.
