Job Requirements
Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,700 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
Role Overview
The Director of GTM Systems & Tools owns the design, execution, and ongoing evolution of the technology ecosystem that powers our go-to-market motion. This role combines strategic leadership with hands-on operational execution. You will architect long-term systems strategy, then roll up your sleeves to implement, configure, troubleshoot, and optimize it. You understand that real value comes from working directly in the tooling to deliver outcomes for the field.
You will manage and evolve a toolset that includes sales engagement, revenue intelligence, lead routing, scheduling automation, prospect data, and intent insights. Your mission is to make every GTM workflow faster, cleaner, and more scalable, reducing manual work, increasing seller productivity, and enabling world-class customer and talent experiences.
Your approach aligns with Phenom’s philosophy of AI-powered scale: think big, build strong foundations, and make it operational today. You will influence how our GTM teams prospect, engage, qualify, forecast, and expand customer relationships every single day.
Key Responsibilities
GTM Tech Ecosystem Leadership
- Own the architecture, integrations, lifecycle, and performance of GTM systems supporting enterprise selling, inbound/outbound execution, and partner channels.
- Translate commercial strategy into hands-on operational system builds workflows, logic, automations, and configuration that drive measurable outcomes.
- Establish standards for automation, governance, configuration, and user experience that reduce friction for end users and increase productivity at scale.
Roadmap & Vendor Strategy
- Develop and maintain a forward-looking roadmap that aligns with ARR scale, ICP evolution, global expansion, and commercial maturity.
- Lead vendor evaluations, renewals, negotiations, and value assessments balancing innovation with system cohesion and cost discipline.
- Drive system consolidation and ROI verification through real-world usage metrics, not vendor claims ensuring tools earn their place.
Cross-Functional Partnership
- Partner with Marketing Operations on segmentation, inbound lifecycle, scoring frameworks, ABM orchestration, and intent activation.
- Collaborate with Business Operations on Salesforce.com architecture, roadmap, and enhancement prioritization to ensure alignment between GTM tools and core CRM.
- Enablement Collaboration: Work with Revenue Enablement to ensure tooling changes are effectively rolled out. You build the tool; they train the team on how to use it.
- Engage with Analytics and Data teams to define instrumentation, dashboards, governance models, and performance measurement across the funnel.
Execution & Innovation
- Think strategically about scale, but execute tactically owning configuration, testing, optimization, and day-to-day administration.
- Identify automation and AI opportunities that eliminate manual work and deliver operational leverage.
- Lead pilots and proof-of-concepts for emerging technologies, evaluate adoption and impact, and scale proven solutions.
- Champion usability, documentation, continuous improvement, and expandability so systems evolve with GTM strategy not lag behind it.
Qualifications
- 8+ years in Revenue Operations, Sales Operations, GTM Technology, or similar roles in high-growth B2B SaaS environments.
- Proven ability to be both a builder and a strategist you conceptualize the system roadmap, then personally execute the configuration and implementation that makes it real.
- Demonstrated ownership of a multi-tool GTM ecosystem supporting commercial teams at scale.
- Experience translating GTM processes into system workflows that deliver measurable results—not just technical correctness.
- Strong background in vendor management, platform integrations, usage analytics, tooling modernization, and value realization.
- High EQ and executive presence, with credibility across Sales, Marketing, Product, Operations, and executive stakeholders.
- Experience leading admins, analysts, consultants, or technical partners preferred.
Why This Role Matters
Phenom’s market leadership depends on systems that empower teams, not slow them down. The Director of GTM Systems & Tools makes our go-to-market engine faster, more intelligent, and more repeatable. You will architect the future—and build the present. Your decisions will shape how our commercial teams engage prospects, win customers, and scale globally.
Salary
Expected salary range $130,000 - $150,000
Please note the Salary range is subject to change in the future in accordance with Phenom’s policies
