ABOUT THE COMPANY:
True Religion is an urban casual lifestyle brand focused on high-quality denim, activewear, accessories, and more—for men, women, and kids. Founded in 2002, we shook up the Los Angeles denim scene by re-engineering the classic five-pocket jean with our signature Super T Stitch and iconic horseshoe detailing—now synonymous with bold, unapologetic style and the True Religion legacy. Driven by a relentless commitment to craftsmanship, we design with one goal in mind: to stand out from the crowd. We don’t just create denim—we give it attitude, authenticity, and individuality.
THE PURPOSE:
The Specialist, Sales Operations – International serves as the operational lead and right-hand partner to the Sales Operations Manager, supporting the strategic execution of international wholesale operations. This role owns end-to-end order management, drives cross-functional coordination, and proactively identifies risks and opportunities to maximize revenue, compliance, and customer satisfaction.
THE ROLE:
- Manage end-to-end order processing for international wholesale and distributor accounts from order entry through final shipment
- Serve as a primary operational point of contact for Sales, customers, and cross-functional partners
- Drive daily communication with customers and Sales to address inventory needs, order changes, and account maintenance
- Run and analyze forecast, fulfillment, and risk reports to support revenue targets and planning decisions
- Partner with Planning to align inventory supply and demand and proactively flag risks and mitigation strategies
- Coordinate with Logistics, Production, and DC teams to ensure timely, compliant shipments aligned with customer guides and requirements
- Assess financial and operational risk within the order base, including RTVs, swaps, cancellations, defects, and dilution targets, and recommend action plans
- Oversee inventory allocation and transfers across multiple virtual and physical warehouses to optimize fulfillment
- Manage customer portals end-to-end, including PO validation, ASN issuance, labeling, compliance documentation, and ongoing requirements
- Drive weekly and ad hoc reporting to cross-functional stakeholders with clear insights and recommendations
- Act as a key operational partner to multiple domestic and international distribution centers
- Provide guidance, troubleshooting, and escalation support for complex operational issues
- Support data entry and transactional work as needed during peak periods
YOU ARE:
You are a highly analytical and proactive operator who thrives in complex, fast-moving environments. You bring strong problem-solving skills and exercise sound independent judgment to drive outcomes, while maintaining exceptional attention to detail. You communicate confidently and effectively across functions, balancing tactical execution with a clear understanding of broader business impact. You are comfortable owning processes end-to-end, identifying risks and opportunities, and translating data and insights into clear action. You are advanced in Excel and data analysis and enjoy using information to influence decisions and improve results.
REQUIRED MINIMUM EXPERIENCE:
- 3+ years of experience in sales operations, wholesale operations, or international operations
- Advanced Excel skills (pivot tables, formulas, VLOOKUP/XLOOKUP, data analysis)
- Deep understanding of wholesale, EDI, allocation, and account management processes
- Proven experience managing customer portals and compliance requirements
- Strong organizational skills with the ability to manage complex workflows
- Experience running, analyzing, and presenting operational reports
PREFERRED EXPERIENCE:
- Experience supporting or scaling international wholesale businesses
- Experience working with major customer portals (e.g., Amazon, Urban Outfitters, department stores)
- Full Circle and/or NuOrder experience
- Experience working toward sales targets, budgets, and revenue goals
- Familiarity with customer guides, manuals, and compliance documentation
ADDITIONAL ROLE INFORMATION:
- Compensation: The anticipated base salary range for this role is $72,000 - $80,000 annually. This is a full-time, exempt position. This range represents the low and high end of the expected base salary range for this role based on the applicable location. True Religion reasonably expects to pay within this range in compliance with all applicable federal, state, and local laws. Actual compensation will be determined based on factors including relevant experience, skills, knowledge, and internal equity.
- Perks: We offer a mix of benefits and perks to support our employees at work and beyond, including health benefits, a 401(k) with employer match, merchandise discounts, commuter benefits, wellness & employee assistance programs, and more.
- Work Model: This role is based in El Segundo, CA and follows a hybrid work model, with an expectation of in-office presence on designated days to support collaboration and business needs.
- Employment Eligibility: Employment with True Religion is contingent upon meeting applicable employment eligibility requirements.
True Religion is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs.
Applicable law requires employers to provide reasonable accommodation during the recruitment process. Please let us know if you require accommodation, and we will make appropriate arrangements.
In connection with your application and candidacy, True Religion may collect personal information such as your name, contact information, education history, and professional or employment background, as permitted by applicable law. Certain additional information (such as identification or payroll-related information) may be collected after an offer of employment is made or as required for onboarding, employment eligibility verification, or benefits administration. For more information about how we collect, use, and protect personal information, please review our Privacy Policy at https://www.truereligion.com/privacy-policy.html. California residents may review additional disclosures at https://www.truereligion.com/california-privacy-policy.html.
