Location: Remote (US-based)
Reports to: CEO
Type: Full-time
ROLE OVERVIEW
TWE Solutions is seeking a Senior Sales Operations Manager to stabilize and own the core operational machinery that supports revenue: quoting, renewals, contracts, commissions, and the systems that tie them together. This is a hands-on, high-trust role. You will take ownership of critical workflows across Autotask, QuoteWerks, and QuickBooks (integration level) and ensure deals move cleanly from quote to contract, billing and commission.
This role is ideal for someone who thrives in complex, dynamic MSP / IT services environments, has strong operational judgment, and can bring order, consistency, and calm to revenue operations.
WHY JOIN TWE SOLUTIONS
- High-impact role at the center of the business
- Direct access to executive leadership
- Opportunity to grow into senior operations leadership
- Work with a tight, experienced team focused on doing things the right way
KEY AREAS OF RESPONSIBILITY
Systems, Queue & Workflow Ownership
- Own and manage all Sales Ops–related Autotask boards and queues; ensure work is properly triaged, prioritized, and completed.
- Build, improve, and validate workflows across Autotask, QuoteWerks, and QuickBooks to support accurate quoting, billing, and reporting.
- Troubleshoot system and workflow issues; coordinate with vendors and internal teams to resolve defects or inefficiencies.
- Act as the system owner for Sales Ops processes and changes.
Quoting, Renewals & Deal Support
- Review and approve customer renewal quotes.
- Partner with Account Managers on non-standard or complex deals to ensure correct structure, pricing, and downstream operational integrity.
- Maintain pricing logic and fixed pricing structures within QuoteWerks and internal systems.
- Coordinate vendor-related requests and escalations related to quoting and renewals.
Contracts & Provisioning (Operational Ownership)
- Create and maintain customer contracts and ensure accurate setup across systems.
- Manage contract extensions, renewals, and amendments, ensuring system records remain accurate.
- Coordinate service provisioning and onboarding handoffs (ownership of process, not hands-on execution).
Reporting, Commissions & Revenue Integrity
- Prepare annual quota reporting and monthly commission reports.
- Calculate commissions for payout cycles and ensure accuracy with supporting documentation.
- Manage commission accrual inputs and reporting.
- Perform quarterly reconciliation between Autotask and QuickBooks for revenue and gross profit, ensuring data integrity.
Process Ownership & Cross-Functional Coordination
- Own and maintain Sales Operations process documentation; ensure updates are made promptly as workflows evolve.
- Enforce process compliance and drive continuous improvement.
- Serve as the primary liaison between Sales Operations and Accounting to ensure alignment on billing and revenue mechanics.
- Support clean handoffs into accounting without owning accounting execution.
WHAT THIS ROLE DOES NOT OWN
- Accounting execution, month-end close, or payments (ACH/wires)
- Vendor payee setup or bookkeeping
- Manual provisioning or service delivery tasks
QUALIFICATIONS
- 7+ years in Sales Operations, Revenue Operations, or Business Operations in a Technical Environment (MSP, VAR or IT services background is strongly preferred)
- Hands-on experience with Autotask and QuoteWerks (required)
- Experience with commission calculation and revenue reconciliation
- Strong operational judgment and attention to detail
- Comfortable pushing back on Sales when needed to protect operational integrity
- Able to operate independently in an evolving environment
Compensation
- Base salary: $120,000 – $145,000 (commensurate with experience)
- Bonus potential based on performance and outcomes
