About The Company
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.
Business Operations at Valon
The Business Operations team owns the strategic planning of the business and large-scale operational transformation. They work closely with our Servicing, Lending, Product, and Engineering teams to drive efficiency, scale the business, and ensure the business is meeting our ambitious goals. As a member of this team, you will use your analytical skills to drive operational excellence across the business and fulfill Valon’s mission of creating a great experience for homeowners.
About The Role
We’re looking for driven and detail-oriented individuals to serve as partners for our core servicing and lending business, and help it scale from 1 to 100. The right candidate must be adept at working cross-functionally to tackle complex business problems and be proficient in applying structured problem-solving methodologies and frameworks. This role offers a very high degree of ownership and the opportunity to independently drive operational excellence for our business.
Responsibilities
- Build business operations for the core Servicing team in collaboration with Product, Engineering, Legal and Compliance, and Servicing Operations teams
- Leverage qualitative and quantitative data to continuously improve existing products and processes for operations stakeholders
- Identify and assess the viability of new business opportunities and other strategic initiatives
- Research business requirements for new processes and translate them into mature standard operating procedures
- Work with the Client Experience, Servicing Operations, Compliance, and Quality Management teams to ensure operational excellence and efficiency
- Learn new concepts and technologies quickly and apply them to complex challenges
- Cultivate a deep understanding of the mortgage servicing industry
Ideal Background
- 2-4 years experience working in investment banking, consulting, investing, or business operations role
- Extremely self-motivated and results-oriented — is organized, proactive in finding solutions, and has a strong drive to complete projects
- Strong project management skills with an ability to prioritize, communicate progress, and deliver results while managing multiple projects
- Strong verbal and written communication skills, with experience in effective stakeholder management
- Able to remain calm under pressure, and can excel under time-sensitive deadlines while maintaining a positive attitude
- Embraces opportunities for growth, and is competent in working both independently and as part of a high-velocity team
- Strong ability to reason with and draw insights from data
- Experience with SQL and fluency in Excel/Google Sheets required; other programming experience, particularly Python, is a plus.
- Prior experience working collaboratively with product managers, engineers, and operations to develop new products or complex processes
- Experience in the financial or financial technology sector, particularly mortgage origination, mortgage servicing, or in the real estate industry, is a plus
Benefits
What we can offer:
- Compensation: Competitive annual salary ($119,000-$161,000) and a meaningful stake in the company via equity plus our performance bonus program and 401K plan.
- Health & well-being: We invest in your physical and mental well-being with comprehensive medical, dental, and vision benefits
- Commuter benefits: We offer pre-tax deductions for public transportation, ride-share services, and parking expenses to make your commute more convenient and affordable.
- Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, team dinners, and beyond!
- Generous time off: Flexible paid time off, sick days, and 11 company holidays.
- Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
