The Business Operations Analyst is primarily responsible for supporting the development and execution of business operations best practices across the department.
The incumbent manages budget and provides reports to the Finance team as needed. The incumbent also advises on the optimal use of funds to hire and retain personnel in order to fulfill commitments to the rest of the agency. Additionally, the incumbent contributes to the strategies that enhance team efficiency and productivity, assists with quality assurance for data products, collaborates with the Office of Performance Excellence on role in agency strategic planning and KPI tracking, and advises on relationship management between ODA and other divisions. The incumbent also supports business operations projects related to improving internal communications, providing project coordination support for high‐priority efforts, and completing other assigned tasks.
Essential Duties/Responsibilities:
- Maintain robust tracking of all ODA budgets; complete all Finance deliverables on time and as requested.
- Assist with the creation and implementation of business operations strategies.
- Assist with developing and maintaining metrics and reports to track ODA’s performance and efficiency.
- Assist with updating or drafting new job descriptions to ensure ODA positions are properly classified by SPD and team member duties are aligned with current operational needs.
- Collaborate with the CDO, Deputy CDO, and team directors to test and implement new systems or procedures to improve ODA’s efficiency and workflow.
- Prepare detailed reports and presentations for leadership, showcasing findings and recommendations.
- Provide project coordination and communications support as needed for business operations projects.
- Adhere to HIPAA and other state statutes related to protecting data confidentiality and individual privacy.
- Support IDOH Data Transformation projects and activities, as requested.
- Other duties as assigned.
Responsibility:
- Incumbent works both independently and on teams following general guidelines of the Office of Data and Analytics to ensure compliance with policies and procedures. Keeps supervisor and coworkers apprised of work; brings challenges and issues to supervisor as needed.
- Incumbent is regularly responsible for execution of tasks that impact priorities, as well as tasks impacting specific program areas. Incumbent may also contribute to projects with broader agency impact, under supervision of the Director of Data Governance & Business Operations.
- Position is expected to work collaboratively with other staff to make progress toward agency priorities and advance client mission.
- Position is expected to comply with all policies and procedures set forth by client.
