The Senior Manager, Revenue Strategy and Operations will lead Commissions and Deal Desk operations. This position will be responsible for shaping and scaling revenue operations processes, enabling the field, and influencing our go-to-market strategy through data, systems, and insights. As a key partner to Sales, Finance, Legal, and Product, this position will ensure deal velocity, pricing integrity, and incentive alignment across the business This role requires strong communication skills, relationship-building abilities, and a focus on reliability and process management.
Why you'll love this role:
- Lead high-impact initiatives that shape how millions of people experience work around the world.
- Bring your unique perspective to complex and challenging projects - apply your expertise in data science, influence technical direction, and share your knowledge with fellow team members.
- Join a close-knit, no-ego, high-performing team that solves meaningful problems and celebrates successes together.
- Work alongside an experienced leadership team who is genuinely invested in your career growth.
- Thrive in a fast-paced, high-growth environment where innovation is encouraged and your voice truly matters.
How you'll shape Revenue Operations at Achievers:
- Partner with Finance and Sales leadership to design and operationalize sales compensation plans aligned to business goals.
- Support the ongoing management, analysis, and optimization of incentive programs.
- Lead communication and enablement related to compensation policies.
- Apply rigorous attention to detail when managing commission data, owning the end-to-end process while minimizing errors and adhering to the structure of the plans.
- Own Salesforce effectiveness metrics and collaborate with Enablement and HR to identify performance gaps and improve overall sales team effectiveness.
- Drive automation and tooling enhancements to support scale and efficiency, leveraging AI to improve efficiency.
- Own and lead global Deal Desk operations, ensuring efficiency, compliance, and strategic deal execution.
- Serve as the escalation point for complex deal structuring and pricing questions.
- Define and maintain Grants of Authority (GOA) and pricing threshold documentation and ensure clear communication across GTM teams. Lead enablement of Achievers pricing and sales process.
- Maintain Deal Desk Playbook documenting company’s position on critical terms and conditions, including GOA, in collaboration with Legal and Finance.
- Collaborate with Legal, Finance, and Sales to resolve deal issues and streamline approvals.
- Manage the Deal Desk Dictionary and enablement efforts across revenue teams.
- Create complex pricing proposals with minimal oversight; deliver pricing insights to senior leadership.
- Lead, coach, and develop a team across Commissions and Deal Desk.
- Drive cross-functional alignment on strategic initiatives, GTM motions, and operational enhancements.
- Ensure clear and streamlined operating mechanisms between Revenue teams and internal teams.
Experience we feel will set you up for success:
- Strategic Communication: Ability to tailor complex messages for different audiences, including executives, sales teams, and cross-functional stakeholders, to drive alignment and clarity in decision-making.
- Stakeholder Influence & Relationship Management: Proven track record of building and sustaining strong partnerships across Sales, Finance, Legal, and Product to support scalable revenue growth and deal execution.
- Accountability & Ownership: Demonstrates a high level of ownership, driving initiatives from conception to execution with minimal oversight.
- Process Leadership: Expertise in managing and scaling operational processes, driving continuous improvement across workflows.
- Confident Decision-Making: Exercises sound judgment in high-stakes scenarios and clearly communicates rationale to both peers and senior leadership.
- Team Leadership & Enablement: Experience leading teams or mentoring others, removing roadblocks, and fostering a high-performance culture within a revenue or operations environment.
- Deal Structuring & Negotiation: Adept at managing strategic deal negotiations independently, including pricing, terms, and redlines, while supporting junior team members in skill development.
- Commercial & Pricing Strategy Execution: Capable of optimizing deal structures for long-term customer value and profitability, with a demonstrated ability to lead enterprise pricing strategy conversations.
- Risk & Compliance Management: Skilled at identifying risks in non-standard deals and implementing frameworks to mitigate financial and operational exposure.
- Operational Innovation: Leads initiatives to automate and streamline internal deal desk processes to enhance efficiency and scalability.
- Escalation Leadership: Serves as a trusted escalation point for commissions and deal related issues, resolving conflicts swiftly and effectively with cross-functional stakeholders.
Why Achievers is a Great Place to Work™
At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.
Our Approach to Total Rewards
$121,000 - $143,000 reflects the salary range for this role, depending on experience, skills, and market data. We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.
Benefits and Perk s for permanent full-time employees:
✨ Rewards for your impact through our Recognition and Rewards program
🩺 Health Benefits and Life Insurance Coverage beginning on your first day
👶🏼 Parental Leave Top-up
🙌🏼 Employer matched RRSP contributions
🏖️ Flexible Vacation to recharge, so you can bring your best
🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling
🚀 Supported professional development and career growth (Linkedin Learning, mentorship)
👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity
🧘♀️ Regular events designed to build connection, belonging, and well-being
🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office
Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human-first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.
