Job Title: Business/ Operations Analyst
Pay Range: $25 - $ 30 on W2
Location: Pittsburg, PA
Duration : 3 months contract
Work hours: (8:00 am to 5:00 pm) M-F
Job Overview
Responsibilities
- Candidate will be serving as the liaison between home lending business stakeholders (Sales & Operations teams) and Technology teams by working service tickets & remediating issues on customer loans (mortgage & home equity lines of credit)
- Analyze ticketing data to identify trends, recurring issues, and opportunities for improvement Provide escalation support and ensure business stakeholders receive clear, professional communication
- Manage daily ITSM operations including incident, request, problem, and change processes.
- Document processes, workflows, standard operating procedures, and knowledge base content
- Coordinate and complete manual tasks after automation, system or service disruptions
Must Have Skills
- Ability to simplify complex technical concepts for business partners.
- Technical troubleshooting and independent problem solving
- Strong customer service focus, including building rapport, handling frustration, and increasing end user satisfaction
- Ability to identify trends and patterns in data to assist with decision-making.
- Skill in documenting problems & procedures Understanding how to integrate AI (CoPilot, Power Automate) to improve internal processes
Education
- High School diploma is required.
- Bachelor’s degree or relevant experience is a plus
About Us:
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
