Director, Sales Operations

Arrowhead Pharmaceuticals • Full-time • Los Angeles, CA, US • $205k - $235k / year • 3d ago

Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead’s RNAi-based therapeutics leverage this natural pathway of gene silencing.

Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.

Arrowhead’s corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.

The Position

Let’s do something amazing together! The Director of Sales Operations will play a pivotal role in the commercial success of Arrowhead’s leading investigational cardiometabolic medicine – Redemplo (siRNA targeting APOC3). This product has demonstrated compelling clinical data to date, has been approved by the FDA for Familial Chylomicronemia Syndrome (FCS) and is in late-stage development for the treatment of other grievous conditions, including Severe Hypertriglyceridemia (SHTG). Over time, the role will expand to cover additional indications and products in the Arrowhead portfolio.

In this key position, you will be leading Sales Operations for our field-based teams. Reporting directly to the Head of Commercial Operations and working closely with Head of Sales and Head of Marketing, you will play a crucial role in the execution of commercial strategy. Specifically, you will translate commercial objectives into plan-of-action and goals for the field-based teams, you will ensure proper sizing, targeting and incentive compensation. You will also help optimize systems (CRM) and logistics (fleet) support for the field.

This role is based in Pasadena, California, with an expectation to be in office 5 days a week.

Responsibilities

Build the best team

Help hire, train, and evaluate sales teams for high performance.
Collaborate with training lead in developing industry-leading training; ensure effective training execution and ongoing updates.

Chart the course

Help set national and regional sales targets in compliance with regulations and in alignment with forecasts. Align targeting and call planning based on business strategy.
Oversee the design, implementation, and management of sales compensation plans and incentive programs; Adjust as necessary to ensure optimal performance; Help automate the targeting and incentive programs.
Develop and manage field alignment, workload calculation, and territory mapping as needed. Adjust as necessary to ensure optimal performance. Collaborate with sales leadership to ensure optimal field resource allocation.

Build infrastructure and improve process

In collaboration with IT: manage all data pertaining to sales and marketing to ensure smooth operations and reporting, including targeting, IC, KPIs, field sizing. Maintain customer master data. Optimize data sources for sales planning across field teams. Collaborate in the ongoing improvement of the CRM.
Manage Commercial Operations budget and vendor relationships.

Create Insights

Define, develop, and regularly communicate business KPIs and metrics to various stakeholders, including executives and commercial leadership. Collaborate with commercial leadership and business analytics in defining and measuring the KPIs.

Requirements

Bachelor's degree in a business-rated or life sciences field. Strong understanding of the life sciences industry.
10 years of progressive commercial experience in biotechnology or pharmaceuticals
and 5 years of experience in pharmaceutical data/sales operations; including roles such as brand management, data management, sales operations, analytics, forecasting.
Strong leadership and communication skills; effective vendor management
Ability to work collaboratively in a matrixed, team-based environment, with strong organizational and time management capabilities.
You may be required to travel for up to 20% of your time.

Preferred