Connect to your Industry
The Operations team is central to ensuring each L3 offering and SRTA achieves our strategic objectives, ensuring efficient operations and supporting our people.
The Operations team is the driving force of operational excellence, translating strategy into tangible results across our market offerings.
The Operations team is the essential ‘cog that turns the wheel’, driving the execution of initiatives and ensuring things happen across the business. Working in close alignment with SRTA Operations Leadership, their paramount ability to collaborate with a wide array of stakeholders – including HR, Finance, QRM, C&M, RM, all business support functions, practitioners, and partners – is fundamental to achieving both business and firm-wide objectives.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
This role is varied and dynamic, aligned to our key priorities and strategy. However, typical duties you would expect include:
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Strategy Development & Implementation: Working with the COO/Director of Operations and business unit lead partner to execute operational plans to support and enable the broader strategy of the business and identify and lead strategic initiatives and projects across the business
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Coordination and Governance: Overseeing and coordinating all business support functions (i.e. HR, Finance, Resource Management, Learning, IT and others) centrally to ensure prioritisation and effective implementation. This includes providing support on governance, systems, processes and infrastructure that support the effective running of the business.
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Financial Planning & Management: Driving optimal financial performance of the business by providing oversight of key financial processes including monthly / long-term / in-year planning / forecasting and financial reporting / analysis.
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Performance Management & Analysis: Supporting on optimising key commercial drivers of financial performance (including resource efficiency, delivery model usage and pricing approaches) within the business.
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Operating Model & People Management: Overseeing and providing critical input into business shape and recruitment. Supporting the development and execution of retention and engagement strategies and leading on reward decisions.
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Risk Management: Proactively identifying and assessing operational risks, developing, and implementing mitigation strategies to minimise potential disruptions
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Daily Operations: Overseeing daily operations to ensure the smooth and efficient running of all functions within your area of responsibility, driving process improvement and optimisation. This includes assisting with ad-hoc tasks from the Lead Partner/COO/Director of Operations.
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Communication & Change Management: Act as champion for key change management projects for successful rollout of Firmwide initiatives, as well as developing and executing communication plans to cascade firm-wide policies and procedures and organising relevant events.
Connect to your skills and professional experience
Essential:
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Experience of Operational and Financial Management (or equivalent) in a large organisation is required. Operational experience is an advantage but not required.
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Experience of data analysis (or equivalent). A track record of efficiently and on a timely basis, managing several workstreams in a fast-paced environment. You should be comfortable working with large amounts of data and have very strong attention to detail.
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Strong, confident, mature and persuasive communicator who can communicate with stakeholders across the wider business at a multitude of seniorities, including ability to robustly challenge and deliver or support in the delivery of key messages
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Experience in delivering within strict deadlines and to budget whilst managing conflicting workloads and priorities.
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Able to work effectively with key stakeholders, senior management teams and partners within the business unit, wider SRTA and other internal functions.
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Strong Microsoft Office skills, notably PowerPoint and Microsoft Excel (Pivot Tables, LOOKUPS, nested formula) as a minimum.
Connect to your business - Strategy, Risk & Transactions Advisory
In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference.
Connect with your colleagues
“My work is incredibly diverse and varied, as are the clients I support. We have amazing links with public sector clients as well as the private sector and I enjoy both sides of that.” - Lizzie, SR&T - Advisory
Our hybrid working policy
You’ll be based London with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Connect to your return-to-work opportunity
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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