Company: Willware Technologies
Role: Oracle CPQ Functional Consultant
Workmode: Hybrid / Chennai/ Bangalore
System Maintenance:
- Analyze and troubleshoot the CPQ functional issues and manage communications to business units as well as vendor if needed
- Participate in the quarterly update process, partnering with SMEs to validate functionality and sign off
- Requirement Gathering/Continuous Improvement.
- Work with SMEs within the business to analyze current operational procedures, identify areas for improvement and offer possible solutions
- Facilitates the gathering, analysis, prioritization, and complexity categorization of business requirements.
- Document and model ‘as is’ and ‘future state’ business processes. Analyze and optimize requirements to match guiding principles of future state
- Effectively and efficiently organize and facilitate interviews and workshops
- Communicate and translate requirements effectively between business areas and IT
- Act as a liaison between business end users and IT development teams.
- Responsible for collaborating with the business to create detailed use cases, process flows, prototyping, test cases and test scenarios to implement quality solutions.
Testing:
- Participate (and sometimes lead) testing activities, providing input into test plans, writing test scripts and test cases
- Facilitate and direct testing defect tracking and reporting as needed
- Responsible for managing, creating and executing test cases and scenarios.
- Lead the quarterly update testing and facilitate of updates to all BU
Support:
- Support the SMEs through training of rollouts or new changes
- Support for Help Desk issues resolution
- Support error resolution process for integrations and workflows
You Must Have:
- Bachelor’s degree – Computer Science, MIS, or related field
- 5 years of process improvement experience; especially experience that leverages technology
- Hands on experience implementing and maintaining Oracle CPQ
- Strong understand of data integration workflows and dependencies between systems
- Innovative and detail oriented
- Change agent, willing to challenge the status quo
- Knowledgeable in designing and constructing business processes and their links to technology
- Strong communication and facilitation skills
- Good planning and organizing skills
- Good project management skills
