Job Advert
Business Operations Assistant
Salary: £30,000 - £32,000 per annum
Role: Full Time – Hybrid - 3 days per week in the office
Location: Chancery Lane, London / Hybrid
About us:
ThoughtLeaders4 are a full-service legal events and content provider, established in 2019 by three passionate and experienced founders who identified a need for a genuine community-based approach. Leveraging our expertise and strong relationships with key experts across the globe we create focused communities, content and events that deliver critical knowledge transfer and new business opportunities.
We are now looking for someone who is passionate about event operational efficiency, logistics and client services.
This is an exciting opportunity to join a dynamic, young company delivering market leading events across the globe. We are a close-knit team keen to launch new events, products and initiatives.
Aiming to do things a bit differently, we always want to hear any fresh, creative suggestions that will help the company grow. We want you to be a part of that growth so, let’s redefine the legal events space together!
The Business Operations Assistant is a vital support role within the Operations Department, working closely with the Operations Lead, Heads of Department and Directors to ensure the smooth running of internal processes and projects.
Job Role – Business Operations Assistant
This role is a great opportunity for someone who has a keen eye for detail and enjoys looking at ways to improve company efficiencies. The role will require lots of interaction with our clients so strong communication skills are also key.
Key Duties – Business Operations Assistant
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Update dashboards and reports using data from internal systems and platforms.
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Create reports that assist management with the visibility on KPI’s, team performance and operational metrics.
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Drive and manage companywide Project Lifecycle Process which aims to deliver oversight of the status of our events, flagging when a project needs investigation.
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Assist with the management of digital systems, integrations and workflows.
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Support with the creation and maintenance of internal training modules and talent development.
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Propose and drive updated or new operational efficiency processes.
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Build and maintain client relationships by providing exceptional customer service from the point of registration to the day of an event.
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Respond to event and community queries via our communal inboxes and answering phone calls in a professional manner; communicating updates across wider TL4 departments when necessary.
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Manage registration amendments efficiently and consistently.
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Working closely with Finance to accurately manage invoicing queries and updates.
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Assist in the development of efficient processes to enhance customer experience and streamline internal protocols.
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Event system set up - this consists of liaising with wider company to gather information needed to set up the system that enables customers to purchase tickets to our events.
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Support event team on site for events with customer service requirements.
The ideal candidate
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Degree or relevant experience in business, operations, or event management.
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Experience in operations, events, or legal industry.
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Strong financial skills (budgeting, targets, invoices).
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Excellent interpersonal, verbal, and written communication.
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Strong organisational skills and attention to detail.
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Proficiency in Microsoft platforms (Excel, Word, PowerPoint).
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Ability to work to deadlines and independently.
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Collaborative team player with an entrepreneurial attitude.
The Benefits:
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Hybrid working
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25 days holiday + Bank Holidays + Office closure over Christmas
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Opportunity to attend London-based and international events.
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Full training provided.
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Private Health Insurance
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Development & progression opportunities.
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Fully stocked drinks fridge in the office.
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Company events & monthly social activities.
This is an exciting opportunity to join a friendly company delivering market leading events across the globe.
Could you be our Business Operations Assistant?
Right to Work in the UK:Applicants must have the legal right to live and work in the UK. Given the role and salary level, this is not a role that will qualify for UK Sponsorship.
Please bear with us, we are experiencing high numbers of applications at present.
