A market leading, publicly traded global Real Estate business is looking to add a new Senior Director Financial Revenue Operations to the Finance Group.This role is responsible for managing and fostering collaboration between Finance and Operations, including both domestic and offshore teams and to ensure financial strategies align with operational objectives. The Senior Director will oversee the integrity and compliance of service level agreements, policies, and procedures, and will be accountable for resolving any issues or escalations relating to the order-to-cash (OTC) business process. The ideal candidate is a strong collaborator and mediator who excels in challenging situations and thrives in a dynamic environment with strict deadlines.
- $$225,000 - $260,000 + bonus + equity + benefits
Responsibilities:
- Serve as the single point of contact for resolving issues or escalations related to the OTC operational process
- Build, standardize, and maintain OTC processes across the business operating model
- Drive process improvement and re-engineer OTC processes to achieve a global standard solution
- Oversee the end-to-end strategic and transactional OTC processes, encompassing accounting, finance, operations, people, technology, data, and performance management throughout the organization
- Assist in the implementation of transformational solutions and alignment of OTC strategic initiatives for people, policies, and technology across different geographies
- Establish SLAs/KPIs and address failures as they occur
- Maintain adherence to established policies and procedures, accounting standards and regulations
- Collaborate with the Revenue Accounting Team to address revenue recognition issues or concerns
- Work with revenue-impacting business partners to ensure accuracy and completeness of transactions, while pursuing efficiencies and process improvements
- Support the Chief Accounting Officer in integrating acquired domestic and foreign entities
- Create and distribute precise and timely internal reports to stakeholders throughout the organization, ensuring that these reports provide clear insights into transaction trends, patterns, and any identified anomalies.
- Maintain a system of effective controls, policies, and procedures over revenue recognition for various service lines
- Develop and implement a training program to ensure that team members are equipped with the necessary knowledge and skills related to OTC processes, compliance, and the use of relevant technologies. This includes creating comprehensive training materials, organizing regular workshops, and monitoring participation and effectiveness to drive continuous improvement and maintain high standards across all geographies
- Collaborate with the internal audit team to establish and sustain controls
Required Qualifications:
- Certified Public Accountant (CPA) designation preferred
- Minimum of 15 years of progressive experience in the order-to-cash process, including client and broker set-up, revenue recognition, broker compensation, billing, cash application, and customer experience
- Previous experience designing, implementing, and documenting policies and procedures in a SOX environment
- Proven track record of implementing action plans and improving process workflows
- Experience working in large multinational businesses across various geographical entities is preferred
- Background in multi-function shared services and/or offshore environments is a plus
- Strong understanding of the commercial real estate industry, including familiarity with related documentation such as lease agreements, commission agreements, and broker contracts
- Experience with Oracle, RMS, Coupa, Concur, and FloQast is a plus
If you meet the required qualifications and are interested in this role, please apply today.
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